At a Glance
- Tasks: Manage warranty operations, support retailers, and ensure compliance across a national network.
- Company: Rapidly expanding global automotive manufacturer with a focus on aftersales.
- Benefits: Competitive salary, bonus scheme, premium vehicle, private medical insurance, and career progression.
- Other info: Exciting opportunities for growth in a fast-paced international business.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: 3+ years in automotive warranty operations and strong analytical skills.
The predicted salary is between 39600 - 48400 £ per year.
- Warranty Specialist
- West London | Hybrid Flexibility Available
An exciting opportunity has arisen to join the UK operation of a rapidly expanding global automotive manufacturer as part of its growing Aftersales function.
Following significant investment and continued network expansion across the UK and Europe, we are seeking an experienced Warranty Specialist to take ownership of warranty governance, dealer support and claims compliance across a national retailer network.
This is an excellent opportunity for an automotive warranty professional looking to move into a manufacturer environment or further develop their OEM experience within a fast-growing international business.
The Opportunity
Reporting into the Aftersales team, you will play a key role in ensuring warranty operations are managed effectively whilst supporting retailers to achieve the highest standards of compliance, accuracy and customer satisfaction.
You will act as the subject matter expert for warranty claims, audits, policy interpretation and process improvement activities across the dealer network.
Key Responsibilities
- Review, assess and approve warranty claims submitted by retailers
- Ensure claims are compliant with warranty policies and manufacturer standards
- Investigate and challenge irregular, inaccurate or potentially fraudulent claims
- Monitor warranty spend, trends and performance metrics
- Produce regular management information and warranty reporting
- Support the development and implementation of warranty processes and policies
- Deliver warranty training and support to dealer personnel
- Conduct retailer warranty audits both remotely and on-site
- Liaise with technical, parts and aftersales teams regarding warranty issues and campaign activity
- Support product quality feedback and continuous improvement initiatives
About You
We are keen to speak with individuals who possess
- 3+ years' experience in automotive warranty operations
- Experience processing, reviewing or auditing warranty claims
- Strong understanding of dealer aftersales operations
- Knowledge of labour operation coding, warranty submissions and claim validation
- Experience working with DMS and warranty management systems
- Excellent attention to detail and analytical skills
- Strong stakeholder management and communication abilities
- Particularly Relevant Backgrounds
We welcome applications from individuals currently working as
- Warranty Specialist
- Warranty Administrator
- Warranty Controller
- Warranty Executive
- Warranty Manager
- Aftersales Analyst
- Aftersales Executive
- Service & Warranty Administrator
Experience gained within passenger car, commercial vehicle, truck, fleet, importer, distributor or OEM environments will all be considered.
Package
- Competitive Basic Salary
- Annual Bonus Scheme
- Premium Company Vehicle Scheme
- Private Medical Insurance
- Life Assurance
- Pension
- Manufacturer Training & Development
- Career Progression Opportunities
- Growing International Business
For a confidential discussion, please contact John Deller at Reed.
Warranty Controller (Automotive OEM experience mandatory) in London employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
