At a Glance
- Tasks: Become the go-to expert for policy processing systems and drive operational efficiency.
- Company: A leading London Market Insurance Broker with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and excellent career development opportunities.
- Other info: Engage in major operational projects and enhance your technical expertise.
- Why this job: Make a real impact by improving processes and supporting colleagues in a dynamic environment.
- Qualifications: Experience in London Market Technical Services and strong problem-solving skills.
The predicted salary is between 57600 - 70400 £ per year.
Technical Services & Systems Assurance Lead
London | Hybrid | £55,000 - £70,000 + Excellent Benefits
A highly regarded London Market Insurance Broker is looking to appoint an experienced Technical Services & Systems Assurance Lead to join its Operations function.
This is a unique opportunity for a Technical Services professional who enjoys combining their London Market processing expertise with systems, process improvement and stakeholder engagement.
Working closely with Technical, Broking and Operations teams, you'll become the go-to expert for the firm's core policy processing platform, driving best practice, resolving technical queries and supporting the ongoing development of key business systems.
The Role
Acting as the subject matter expert for the firm's primary policy processing system, you'll support users across the business while helping to improve operational efficiency, system functionality and technical processes.
Key responsibilities include
- Become the technical expert for the firm's policy processing system, providing first-line support and guidance to Technical and Broking teams.
- Assist with risk loading, issue resolution, ticket management and system troubleshooting, working closely with internal stakeholders and external system providers.
- Support system administration, including user configuration, template management and maintenance of system settings.
- Play a key role in system upgrades, testing, enhancements and change management, ensuring new functionality is implemented successfully.
- Develop and promote best practice across Technical Services, delivering user training, documentation and procedural guidance where required.
- Monitor technical processing standards, support quality assurance initiatives and contribute to continuous process improvement across the business.
- Build strong relationships with Operations, Technical Services, Broking teams and third-party providers to ensure efficient processing and system performance.
About You
We're looking for someone with a strong background in London Market Technical Services who enjoys solving problems, improving processes and supporting colleagues.
You'll ideally have
- Extensive London Market Technical Processing experience gained within a Broker or Managing Agent.
- Strong knowledge of Open TWINS, or experience using comparable London Market policy administration systems.
- Excellent understanding of London Market processing, technical documentation and policy workflows.
- Experience supporting system users, resolving technical issues and driving process improvements.
- Strong communication skills with the ability to explain technical concepts to a wide range of stakeholders.
- A proactive mindset with a genuine interest in systems, technology and operational excellence.
- What's on Offer
- Salary between £55,000 - £70,000 depending on experience.
- Hybrid working.
- A varied role combining Technical Services, systems expertise and business improvement.
- Exposure to major operational and technology projects.
- Genuine opportunity to influence how Technical Services are delivered across the business.
- A collaborative environment with excellent long-term career development.
If you're an experienced London Market Technical professional looking to move into a role where you can combine your processing expertise with systems, operational improvement and stakeholder engagement, we'd love to hear from you.
Technical Services & OpenTWINS Assurance Leader in London employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services & OpenTWINS Assurance Leader in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Jobiqo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Jobiqo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Technical Services & OpenTWINS Assurance Leader in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Jobiqo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Jobiqo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Jobiqo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Jobiqo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Jobiqo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Jobiqo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
