At a Glance
- Tasks: Support and improve OpenTWINS systems while ensuring top-notch technical assurance.
- Company: Established London Market insurance broker with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with strong emphasis on stakeholder relationships.
- Why this job: Make a real impact in the insurance industry by enhancing operational processes.
- Qualifications: Experience in London insurance market and proficiency in OpenTWINS required.
The predicted salary is between 60000 - 80000 £ per year.
Location: London – Hybrid
Salary: £60,000 – £80,000
About the Company:
A well-established London Market insurance and reinsurance broker is looking to strengthen its Operations function with an experienced technical insurance professional. The business works across complex insurance and reinsurance risks and offers an environment where strong market knowledge, technical expertise and effective relationships with broking, claims and operational teams are highly valued.
Role Summary:
This is an opportunity for an experienced London Market technical processing professional to move away from day-to-day processing and into a broader Operations and systems-focused position. You will become a key point of contact for OpenTWINS across the business, supporting broking, technical and claims teams with advice, troubleshooting and best practice. You will also take an active role in quality assurance, system improvements and the delivery of OpenTWINS upgrades, hotfixes and configuration changes. The position would particularly suit someone who understands how technical processing operates in practice and now wants to use that experience to influence processes, systems and operational standards across a wider business.
Key Responsibilities:
- OpenTWINS Support: Act as a subject matter expert for business users, resolving queries and helping teams get the most from the platform.
- Technical Assurance: Monitor exception and outlier reporting to identify issues and help maintain strong processing and housekeeping standards.
- System Development: Support the configuration and ongoing improvement of OpenTWINS functionality around changing business requirements.
- Change Delivery: Coordinate testing and implementation of OpenTWINS upgrades, hotfixes and system changes, giving you ownership of projects from testing through to sign-off.
- Stakeholder Management: Work closely with broking, technical, claims, Operations and IT teams to ensure issues and system developments are communicated effectively.
- Supplier Coordination: Liaise with the platform provider around defects, testing outcomes and required changes, helping drive issues through to resolution.
Requirements:
- Strong knowledge of the London insurance market and its technical processing environment.
- Practical experience using OpenTWINS, ideally across policy processing and related workflows.
- Understanding of how insurance broking, technical and claims teams interact with policy processing systems.
- Ability to investigate processing or system issues and explain solutions clearly to business users.
- Strong stakeholder management skills and the ability to build credible relationships across Operations, IT and front-office teams.
- Experience contributing to system testing, upgrades, process improvements or change projects would be highly relevant.
If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet.
Technical Services Assurance Leader in London employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Assurance Leader in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Jobiqo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Jobiqo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Technical Services Assurance Leader in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Jobiqo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Jobiqo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Jobiqo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Jobiqo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Jobiqo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Jobiqo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
