Service Manager - Remote in London

FDM is a global business and technology consultancy seeking a Service Manager to support our public sector end client's Project and Programme Delivery (PPD) East Hub Flood and Coastal Risk Management (FCRM) Programme. This is initially a 12-month contract with the potential to extend for a further 12 months and will be remote but require travel to areas such as Norfolk and Kent as required (expenses paid).

As a Service Manager, you will play a critical role in supporting the successful delivery of a nationally significant programme of flood and coastal risk management projects. You will be responsible for undertaking the full range of NEC4 Service Manager duties, ensuring effective contract governance, commercial management, programme oversight, and stakeholder engagement across multiple projects and contracts.

Key Responsibilities:

• Undertake all NEC4 Service Manager duties across multiple contracts and projects within the programme.
• Act as the NEC4 accredited Service Manager on NEC4 Professional Services Contracts (PSC), providing contract administration and supporting successful project and programme delivery.
• Administer contracts in accordance with NEC4 Professional Services Contract (PSC) requirements.
• Maintain close engagement with end client project teams and stakeholders to ensure service delivery aligns with programme objectives and priorities.
• Manage contract administration activities through FastDraft and associated governance processes.
• Support cost forecasting activities and ensure accurate financial reporting.
• Prepare, review, and report contract forecasts to end client Project Managers to support project forecasting and Financial Scheme of Delegation (FSoD) requirements.
• Coordinate cost transfers and payment allocations to the appropriate project, programme, and Single Operating System (SOP) cost codes.
• Monitor amounts due under contract and ensure certified payments accurately reflect project allocations, preparing supporting schedules and documentation for FastDraft submission.
• Monitor contract performance and ensure compliance with contractual obligations, governance requirements, and timescales.
• Ensure all duties are undertaken in a collaborative, professional manner, applying appropriate technical knowledge and NEC best practice.
• Manage programme information, communications, and reporting requirements.
• Provide commercial support and advice to project teams and stakeholders.
• Ensure contractual response periods are achieved and documented appropriately.
• Work collaboratively with end client Project Managers to maintain effective contract governance.
• Support risk, issue, and change management processes across multiple projects.
• Build and maintain strong working relationships with internal and external stakeholders.
• Provide Service Manager support across a range of NEC contracts including Resident Principal Designer, Area Resourcing, Technical Services, ESE Call-off, PMSS, and ECC PM contracts.
• Contribute to the successful delivery of flood and coastal risk management projects across the programme.

About You

Must Have:

• Proven experience performing Service Manager, Contract Manager, Project Manager, or Programme Management roles within infrastructure, environmental, engineering, or public sector programmes.
• Strong experience administering and managing contracts under the NEC4 framework, particularly NEC4 PSC contracts.
• Solid understanding of NEC contractual processes, governance, and service management responsibilities.
• Experience supporting cost forecasting, financial management, and commercial reporting activities.
• Experience managing multiple projects or contracts simultaneously.
• Strong stakeholder engagement and relationship management skills.
• Excellent programme coordination and delivery management experience.
• Strong organisational, analytical, and problem-solving skills.
• Ability to manage competing priorities within a complex programme environment.
• Excellent written and verbal communication skills.

Nice to have:

• Experience within Flood and Coastal Risk Management (FCRM) programmes.
• Familiarity with FastDraft or similar contract administration systems.
• Background in infrastructure, water, environmental, or civil engineering projects.
• Professional qualifications in Project Management, Programme Management, Contract Management, or Commercial Management.
• Membership of a relevant professional body such as APM, ICE, or RICS.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

• Career coaching, mentoring and access to upskilling throughout your entire FDM career.
• Assignments with global companies and opportunities to work abroad.
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field.
• Annual leave and work-place pension.