At a Glance
- Tasks: Guide patients through their fertility journey with compassion and efficiency.
- Company: Prestigious private fertility clinic in London, known for outstanding patient care.
- Benefits: Competitive salary, discretionary bonus, enhanced maternity benefits, and 33 days annual leave.
- Other info: Join a supportive team in a fast-paced, rewarding environment.
- Why this job: Make a real difference in patients' lives during their emotional treatment journeys.
- Qualifications: Experience in a fertility clinic and exceptional customer service skills required.
The predicted salary is between 34000 - 37000 £ per year.
- Patient Care Coordinator
- Private Fertility Clinic | London
- About the Opportunity
Our client is a prestigious private fertility and women's health clinic based in London, recognised for delivering outstanding patient care and clinical excellence.
The clinic provides a comprehensive range of fertility and reproductive health services within a highly supportive, patient-centred environment.
Due to continued growth, they are seeking an experienced Patient Care Coordinator to join their Patient Services team.
This is an excellent opportunity for someone with prior fertility clinic experience who is passionate about supporting patients through what can often be a complex and emotional treatment journey.
The Role
As a Patient Care Coordinator, you will play a vital role in guiding fertility patients through their treatment pathway from initial enquiry through to treatment coordination.
You will act as a key point of contact for patients, ensuring a seamless, compassionate, and efficient experience while liaising closely with clinicians, nurses, embryologists, and operational teams.
The successful candidate will be highly organised, patient-focused, and confident managing multiple priorities in a fast-paced clinical environment.
Key Responsibilities
- Patient Services & Enquiries
- Manage all new fertility enquiries via telephone, email, and online channels.
- Provide accurate, tailored information regarding consultations and treatment options.
- Support prospective patients through the consultation booking process.
- Assist with patient engagement events, open evenings, and follow-up communications.
- Contribute to initiatives aimed at improving enquiry-to-consultation conversion rates.
- Maintain accurate records and reporting data relating to patient enquiries and bookings.
- Fertility Treatment Coordination
- Process fertility treatment plans received from clinicians accurately and efficiently.
- Ensure patients receive all necessary information required to proceed with treatment.
- Prepare and explain treatment costings and financial information.
- Coordinate appointments with nursing, embryology, and medical teams.
- Monitor patient treatment pathways and proactively manage cycle scheduling.
- Liaise across multiple departments to ensure a smooth patient experience.
- Act as a key point of contact throughout the patient's fertility journey.
- Support patient retention and engagement initiatives.
- Administration & Compliance
- Maintain accurate patient records and documentation.
- Ensure compliance with all relevant healthcare regulations, clinical governance standards, and data protection requirements.
- Follow clinic policies, procedures, safeguarding, infection control, and health & safety protocols.
- Participate in mandatory training and continuous professional development activities.
Essential Experience
- Exposure working within a fertility clinic environment.
- Previous experience coordinating fertility treatment pathways.
- Experience working directly with patients in a healthcare or clinical setting.
- Confident handling sensitive and confidential information.
Skills & Attributes
- Exceptional customer service and patient care skills.
- Excellent verbal and written communication.
- Strong organisational and time-management abilities.
- Ability to prioritise a busy workload in a fast-paced environment.
- High level of attention to detail and accuracy.
- Flexible and collaborative approach to teamwork.
- Strong IT skills, including Microsoft Office applications.
- Professional, empathetic, and patient-focused mindset.
Benefits
- Discretionary bonus scheme
- Cycle-to-work scheme
- Season ticket loan
- Employee Assistance Programme
- Enhanced maternity benefits
- 33 days annual leave inclusive of bank holidays
- Opportunity to work within a leading fertility and women's health setting
- Working Hours
- Monday to Friday
- 40 hours per week
- Shifts scheduled between 8:00am and 6:00pm
Office Angels is an employment agency.
We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels is an employment agency and business.
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Patient Care Coordinator in London employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Coordinator in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Jobiqo for the Patient Care Coordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Care Coordinator in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Jobiqo, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Jobiqo, and how you can make a difference!
How to prepare for a job interview at Jobiqo
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Jobiqo.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Jobiqo appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Jobiqo supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
