At a Glance
- Tasks: Manage rent accounts and support tenants with queries in a collaborative team.
- Company: A tenant-focused housing provider committed to affordable living in London.
- Benefits: Opportunity for career growth and a welcoming work environment.
- Other info: Initial 6-month contract with potential for extension.
- Why this job: Make a real difference in your community while maximising rental income.
- Qualifications: Experience in income management and strong customer service skills required.
The predicted salary is between 32427 - 39633 £ per year.
A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.
They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.
They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.
The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.
Responsibilities
- Lead on rent accounts and be the point of contact for tenants for queries
- Maximise income recovery through intervention
- Follow landlord approved escalation processes and procedures
- Hit personal and team KPI's and help with the take-up of Universal Credit
Requirements
- Knowledge of income management and relevant housing legislation
- Understanding of welfare benefits and use of financial records and IT systems
- Strong customer service and working well in a team environment
- Ability to communicate effectively with both internal and external stakeholders
If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.
Income Recovery Officer in London employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
