At a Glance
- Tasks: Lead CRM strategy and enhance supporter journeys using data-driven insights.
- Company: Join one of the UK's most iconic charities focused on growth and innovation.
- Benefits: Fixed-term contract with opportunities for personal and professional development.
- Other info: Ideal for those who want to take ownership and innovate in a fast-paced environment.
- Why this job: Make a real impact by optimising supporter experiences and driving digital growth.
- Qualifications: Strong CRM experience, data insight skills, and a proactive mindset required.
The predicted salary is between 40500 - 49500 £ per year.
This is a growth-focused role for someone who enjoys creating systems, solving problems and using data to drive results.
You'll own the fundraising CRM (Access Thank Q), leading the development of supporter journeys, marketing automation, data insight and digital processes that help us attract, retain and engage supporters more effectively.
Working across Fundraising and Mar Comms, you'll help create a culture where data, technology and supporter insight underpin everything we do.
Key Responsibilities
- Build and Scale Our CRM & Supporter Experience
- Own and develop the fundraising CRM strategy and roadmap.
- Design and implement automated supporter journeys and segmented communications.
- Use data and insight to improve supporter acquisition, engagement and retention.
- Identify opportunities to streamline processes and improve the supporter experience.
- Drive Digital Growth
- Deliver targeted CRM and email marketing activity.
- Develop reports and dashboards that provide actionable insight.
- Ensure fundraising data is accurate, accessible and used effectively across the team.
- Optimise digital giving platforms and supporter touchpoints.
- Enable the Department
- Train and support colleagues to make better use of CRM, automation and data.
- Champion self-service, digital adoption and continuous improvement.
- Lead relationships with key suppliers including Access, Dotdigital and Woods Valldata.
- Governance and Operations
- Act as the fundraising team's lead for GDPR and data protection.
- Ensure compliant management of supporter data and fundraising operations.
- Oversee efficient processes for donations, Gift Aid and supporter fulfilment.
Person Specification
Essential
- Strong experience of CRM strategy, marketing automation and supporter/customer journeys.
- Excellent understanding of data, segmentation and performance reporting.
- Experience managing CRM systems and digital platforms.
- Strong stakeholder management and influencing skills.
- Commercially minded, proactive and comfortable working in a fast-paced environment.
- Understanding of GDPR and data governance.
Desirable
- Experience of Access Thank Q.
- Experience in fundraising, membership or supporter-led organisations.
- Experience optimising online donation and payment platforms.
- More efficient fundraising operations and supporter processes.
This role is ideal for someone who wants to take ownership, build capability, and use technology, data and creativity to help grow one of the UK's most iconic charities.
This is a fixed term contract for 18 months
Candidates may use AI-assisted tools when preparing their application.
However, applications should accurately represent the candidate's own experience, qualifications, and abilities.
We encourage applicants to ensure their responses are authentic and written in their own words.
Head of Supporter Experience in London employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Supporter Experience in London
✨Get Involved Locally
Look for local charities and non-profits that are gearing up for fundraising events—these are great places to volunteer your time. Not only will you gain valuable experience, but you’ll also meet people who could connect you with future temporary roles in fundraising!
✨Leverage Your Networks
Don’t underestimate the power of your personal and professional networks in the fundraising world. Reach out to friends and family involved in charitable organisations, as they may know of upcoming temporary opportunities or recommend you to key players in their networks.
✨Check Out Fundraising Events
Attend fundraising events in your area—galas, charity walks, or community fairs. Not only will you understand how these events operate, but they’re excellent for making connections and potentially landing a gig with the organisation hosting them, like Jobiqo.
✨Apply on Our Website
When you spot a temporary role that clicks, especially a cool one at Jobiqo, make sure you apply through our website. It’s an efficient way to showcase why you'd be a fantastic fit, and it gives us a direct way to keep track of all applicants.
We think you need these skills to ace Head of Supporter Experience in London
Some tips for your application 🫡
Show Passion for the Cause:In fundraising-development, it's crucial to convey your genuine passion for the cause you're supporting. Use your cover letter to share a personal story or experience that highlights why this role at Jobiqo resonates with you. Let your enthusiasm shine through!
Quantify Your Impact:When detailing your experience, focus on quantifiable achievements related to fundraising, such as the amount of money raised, the number of events organised, or specific campaigns you've contributed to. This data helps demonstrate your effectiveness and can set you apart in the application process.
Tailor Your CV for Fundraising:Ensure your CV is tailored for the fundraising-development field. Highlight skills like communication, relationship-building, and project management. Include any relevant certifications or training that's pertinent to temporary roles in this sector, and don't forget to mention any software you've used for donor management!
Keep It Concise and Clear:For a temporary role at Jobiqo, be succinct in your application. Use bullet points in your CV to clearly outline your relevant experiences and skills. Remember, we're interested in what you can bring to the table, so make sure your application is easy to read and to the point!
How to prepare for a job interview at Jobiqo
✨Brush Up on Your Fundraising Techniques
In the world of fundraising, having a solid grasp of different fundraising techniques is essential. Make sure you're familiar with things like grant writing, donor relations, and event planning, as these could come up in conversation. Think of examples from your past experiences that highlight your skills in these areas!
✨Know Your Metrics
Fundraising isn't just about charm and good vibes! Be prepared to discuss target metrics you've worked with and how you've successfully achieved them. Maybe you can showcase your understanding of things like donor retention rates or the funds raised from previous campaigns - it’ll really show your analytical side to Jobiqo.
✨Showcase Your Passion for the Cause
Given this is a temporary role, the hiring team at Jobiqo will want to see your commitment to the cause they're advocating for. Be prepared to talk about why you care about their mission and how you've engaged with similar issues in the past. This enthusiasm can really set you apart from other candidates!
✨Be Ready to Discuss Your Availability
Since this is a temporary gig, be clear about your availability and flexibility. Preparedness to jump into urgent projects or events can be a huge plus. Make sure to highlight your ability to adapt quickly and work efficiently, as that’s exactly what Jobiqo will be looking for in a temporary hire!
