At a Glance
- Tasks: Support and guide patients through their fertility journeys with empathy and expertise.
- Company: Leading private women's health and fertility service in West London.
- Benefits: Competitive salary, discretionary bonus, enhanced maternity leave, and 33 days annual leave.
- Other info: Join a diverse team committed to inclusivity and patient care.
- Why this job: Make a real difference in patients' lives while working in a supportive environment.
- Qualifications: Registered Midwife or healthcare professional with experience in women's health or fertility.
The predicted salary is between 34000 - 37000 £ per year.
Fertility Care Coordinator
Location: West London
Salary: £34,000 - £37,000 + benefits
Hours: Monday to Friday
Contract: Permanent
The Opportunity
We are seeking a compassionate and organised Fertility Care Coordinator to join a leading private women's health and fertility service in West London.
This is an excellent opportunity for a registered Midwife who has experience supporting patients through fertility journeys, reproductive health pathways, women's health services, or assisted conception treatments.
Previous fertility clinic experience is advantageous but not essential.
Candidates should have a strong understanding of fertility treatments and the emotional, clinical, and practical support patients require throughout their journey.
You will act as a key point of contact for patients, guiding them through treatment pathways and ensuring an exceptional patient experience from initial enquiry through to treatment coordination.
Key Responsibilities
- Patient Support & Coordination
- Act as a dedicated point of contact for fertility patients throughout their treatment journey.
- Provide clear, empathetic, and accurate guidance to patients regarding fertility services and treatment pathways.
- Ensure patients receive all relevant information required to make informed decisions about their care.
- Coordinate patient pathways efficiently, ensuring a seamless experience from consultation to treatment.
- Build strong relationships with patients and provide ongoing support throughout their fertility journey.
- Liaise closely with clinical, nursing, and laboratory teams to ensure treatment plans are delivered effectively.
- Treatment Coordination
- Process treatment plans accurately and within agreed timescales.
- Coordinate appointments and treatment schedules across multiple departments.
- Prepare and discuss treatment costings and pathway information with patients.
- Monitor patient treatment timelines and proactively coordinate upcoming cycles.
- Identify and resolve potential pathway delays or issues to maintain excellent patient care.
- Support patient engagement and retention initiatives.
- Patient Enquiries & Customer Service
- Respond to patient enquiries via telephone, email and online booking platforms.
- Provide a professional, personalised, and informative service to prospective patients.
- Support patient information events and follow-up communications.
- Maintain accurate patient records and documentation.
- Administration & Compliance
- Ensure compliance with all relevant regulatory, safeguarding, confidentiality, and data protection requirements.
- Maintain accurate records and support reporting requirements.
- Complete mandatory training and adhere to organisational policies and procedures.
About You
We would particularly welcome applications from
- Registered Midwives (NMC registered)
- Women's Health Nurses
- Fertility Nurses
- Healthcare professionals with experience supporting fertility, reproductive health or IVF patients
Essential Skills & Experience
- Experience working within women's health, maternity, reproductive health, fertility services, or a related patient-focused environment.
- Good understanding of fertility treatments and patient pathways.
- Excellent communication and relationship-building skills.
- Strong organisational and coordination abilities.
- Ability to manage sensitive conversations with empathy and professionalism.
- High attention to detail and strong administrative skills.
- Proficiency in Microsoft Office.
Desirable
- Previous fertility clinic experience.
- Experience coordinating patient pathways.
- Knowledge of IVF and assisted conception treatment processes.
- Experience in a private healthcare environment.
Benefits
- Discretionary bonus
- Cycle-to-work scheme
- Season ticket loan
- Employee Assistance Programme
- Enhanced maternity leave
- 33 days annual leave inclusive of bank holidays
- Additional Information
- This position is fully site-based in West London.
- Enhanced DBS check required.
- We are committed to creating an inclusive workplace where everyone is valued and treated fairly, regardless of background, identity, or personal characteristics.
Ideal for: Midwives looking to transition into fertility, fertility nurses seeking a patient coordination role, or women's health professionals with a passion for supporting patients through their reproductive journey.
Office Angels is an employment agency and business.
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Fertility Care Coordinator in London employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Fertility Care Coordinator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Jobiqo.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Jobiqo.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Jobiqo, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Fertility Care Coordinator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Jobiqo.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Jobiqo.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Jobiqo. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Jobiqo. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Jobiqo
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Jobiqo’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
