Client Service and Operations Coordinator in London

• Job
• Title: Client Service and Operations Coordinator
• Package: £35,000-£45,000, covered transport costs, on-site chef, hybrid working, and more
• Working

An exciting new opportunity for a Client Service Coordinator has arisen within a rapidly growing medium sized Accountancy Practice in Central London.

This highly ambitious practice boast a vibrant working culture, in a state of the art office.

This role is well suited to Operations Assistants/Manager, Customer Service Professionals, and administrators, ideally with experience working for an accountancy or financial practice.

You will help create an exceptional, responsive client experience whilst keeping the day-to-day operation of the practice running smoothly.

• This is a crucial role to this firm, and an opportunity you don't want to miss
• Client Service and Operations Coordinator Job Responsibilities
• Ensure accurate financial tracking and reporting, including invoicing, supplier payments, reconciliations, aged debtors and regular KPI reporting.
• Support day-to-day operations through workflow coordination, resource management, meeting organisation and proactive escalation of issues or blockers.
• Provide a high standard of client service by responding promptly to queries, preparing scopes of work and business terms, and taking ownership of requests through to resolution.
• Coordinate client onboarding and disengagement, ensuring documentation, company forms, confirmation statements, dividend vouchers and other required records are completed accurately.
• Support tax and compliance processes, including YEAs, CTRs, ITRs, P11Ds, HMRC queries, tax payment reminders, AML checks and client due diligence requirements.
• Maintain accurate records and systems, including uploading files to CCH, managing team mailboxes and producing daily and weekly reports to support effective team working.
• Support recruitment, employee onboarding, marketing and wider business development activities, contributing to the firm's growth and operational objectives.
• Promote a collaborative and accountable team environment by supporting colleagues, managing actions and follow-ups, sharing feedback, and identifying opportunities to improve processes and efficiency.
• Organise and manage meetings where needed, and support team members with operational tasks
• Client Service and Operations Coordinator Job Requirements
• Any experience working for an accountancy practice, or within financial services, is beneficial but not essential
• Must have experience in an administrative, or HR, or Operations, or Customer Service role
• Should be comfortable working within a team, and collaborating with different departments
• Proficiency in Microsoft office, and are comfortable learning new systems and software
• Should be a proactive, dependable, and service minded individual, with strong attention to detail.
• Should have excellent, interpersonal, organisational, and communication skills
• Client Service and Operations Coordinator Salary & Benefits
• Salary depending on experience, but can range from £35,000-£45,000
• 22 days holiday plus bank holidays, plus your birthday off, and option to purchase additional holiday
• All commute costs are covered
• Onsite Chef - providing free Breakfasts and Lunches
• Mon-Fri 7:30am-16:30 pm (can flex to 8:30am-5:30pm)
• 1 day a week WFH
• Excellent office environment with latest tech, and a vibrant team
• Statutory pension and sick pay
• Study support is available
• Consistent training and CPD opportunities

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.