At a Glance
- Tasks: Lead claims operations and manage a dynamic team to deliver top-notch service.
- Company: Join a well-established, market-leading insurer with a strong reputation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a fast-paced, collaborative setting.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: Experience with Lloyd's systems and strong communication skills are essential.
The predicted salary is between 47250 - 57750 £ per year.
We are recruiting for a Claims Operations Manager, (15 Months Fixed Term Contact - Maternity Cover) on behalf of a well-established and market-leading insurer.
NB Candidates must be available at short notice or maximum 1 month notice.
The successful candidate will have overall responsibility for managing claims operations, third-party service providers and performance oversight of the claims department.
Key Responsibilities
- Managing the day-to-day activities of the claims operations function to deliver a leading claims service.
- Managing the workload and tasks assigned to Claims Operations Assistant.
- Working with members of the IT department to identify and implement IT solutions.
- Monitoring claims performance trends, issues and movements, as well as relevant legal/regulatory changes and Market developments.
- Responsible for claims data management, reporting and delivery to the claims department.
- Preparing and submitting regulatory reporting where required.
- Vendor oversight meetings.
- Key Requirements
- Proven experience in dealing with Lloyd's and London Market systems (e. g. ECF, writeback, DOCOsoft, Lloyd's Claims Reporting Suite, Gemini).
- Strong external network and able to utilise those contacts.
- Excellent written and verbal communication, and confident when presenting in different environments.
- Ability to effectively motivate and manage a team whilst identifying, developing and retaining talent.
- Excellent attention to detail with the ability to analyse and leverage data in order to provide meaningful insight.
- Confident when dealing with ambiguity, knowing when to shift focus and priorities to ensure a successful outcome.
- Part Dip CII / ACII qualified or working towards Dip CII / ACII is desirable.
We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information.
Claims Operations Manager (FTC) in London employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Operations Manager (FTC) in London
✨Tap into Local Agencies
For temporary roles like the one at Jobiqo, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so Jobiqo knows you can adapt quickly to their needs!
We think you need these skills to ace Claims Operations Manager (FTC) in London
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch Jobiqo's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at Jobiqo
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at Jobiqo. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
