At a Glance
- Tasks: Handle complex claims and complaints, providing proactive legal advice and managing investigations.
- Company: Join a leading international law firm with a respected Risk and Compliance team.
- Benefits: Competitive salary, professional development opportunities, and a dynamic work environment.
- Other info: Engage in continuous learning and collaborate with diverse stakeholders for career growth.
- Why this job: Make a real impact in a fast-paced legal setting while developing your skills.
- Qualifications: Experience in investigations or claims within law firms and strong interpersonal skills required.
The predicted salary is between 59400 - 72600 £ per year.
A leading international law firm is seeking a Claims and Complaints Lawyer to join their highly respected Risk and Compliance team in London.
This role offers the opportunity to work closely with the General Counsel team, handling complex issues, investigations, and responses related to professional indemnity insurance and client complaints.
Responsibilities
- Respond promptly and effectively to issues raised under the firm's client complaints protocols, ensuring all procedures are followed with care and precision.
- Contribute actively to the management of potential matters engaging the firm's professional indemnity arrangements by collaborating with risk lawyers and stakeholders.
- Provide proactive commercial advice regarding service obligations, risks, exposures, and professional negligence practices to partners and lawyers throughout the firm.
- Assist with internal investigations and reviews of service delivery by working closely with other stakeholders and liaising with compliance officers as appropriate.
- Support training initiatives focused on best practice, client service excellence, and risk management within the department.
- Engage in ad-hoc projects across the General Counsel function, collaborating with colleagues to deliver effective solutions.
- Maintain meticulous records of investigations, complaints, claims, and resolutions in accordance with regulatory requirements.
- Present yourself in a commercial yet pleasant manner when interacting with a diverse range of internal clients and senior stakeholders.
- Prioritise competing demands efficiently while managing your own diverse workload within a fast-moving legal environment.
- Attend to self-development by participating in learning opportunities offered by the firm's academy.
Requirements
- Significant experience handling investigations, complaints or claims within contentious insurance or law firm compliance roles is essential for success in this position.
- Comprehensive knowledge of relevant regulatory frameworks including engagement with professional indemnity insurers and familiarity with Legal Ombudsman processes is highly desirable.
- Proven ability to manage varied caseloads while reporting effectively to stakeholders across different levels of seniority within an organisation.
- Qualified Solicitor status achieved via traditional training contract or alternative qualification routes is required for this role.
- Exceptional interpersonal skills enabling you to present yourself commercially yet pleasantly when dealing with partners, lawyers, and other stakeholders.
- Meticulous drafting abilities coupled with strong attention to detail ensure accuracy in all written communications related to claims or complaints.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Claims and Complaints Lawyer in London employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Claims and Complaints Lawyer in London
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
✨Tap into Online Legal Communities
Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including Jobiqo, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Claims and Complaints Lawyer in London
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Jobiqo, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Jobiqo and the specific role of Claims and Complaints Lawyer. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Jobiqo’s culture!
How to prepare for a job interview at Jobiqo
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Jobiqo.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Jobiqo.
