At a Glance
- Tasks: Manage insurance claims from start to finish, making confident decisions for better customer outcomes.
- Company: Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Up to 35 days holiday, mental health support, flexible working options, and career growth opportunities.
- Other info: Join a company that values inclusivity, personal growth, and a positive workplace culture.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in handling insurance claims and strong communication skills.
The predicted salary is between 36900 - 45100 £ per year.
Salary: £31,831 Plus up to £2,500 performance related bonus per annum, once established within your role
Job Type: Full Time, Permanent
Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 5 Saturdays 9:00am to 17:00pm
We are looking for experienced claims handlers who want to go beyond managing claims to truly make a difference.
As a Senior Claims Handler, you'll take ownership of claims from start to finish, making confident decisions and delivering better outcomes for our customers.
This is a role for someone who doesn't just follow process but improves it.
Someone who takes pride in solving problems, supporting others, and leaving every claim in a better place than they found it.
What you will be doing
- Managing customers claims from first notification of loss through to settlement
- Making fair, timely and confident decisions
- Reducing customer effort at every stage of the journey
- Communicate with clarity
- Minimising hand-offs and creating seamless customer experiences
- Supporting and coaching colleagues, sharing your expertise
- Identifying opportunities to improve how we work and deliver good customer outcomes
- Consider the commercials when settling the claim
What we're looking for
- Has experience handling insurance claims
- Takes ownership and sees things through to completion
- Builds trust through clear and effective communication
- Thinks commercially while always doing the right thing for the customer
- Proactively solves problems rather than waiting for direction
- Enjoys supporting others and sharing knowledge
- Is curious and driven to improve processes and customer outcomes
Grow with Acorn
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come.
As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table.
From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits
- A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment to our colleague's
These aren't just words - they're the principles we live by.
And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
- Mindful Employer - championing mental health and wellbeing
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Armed Forces Defence employer recognition scheme - Supporting those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply
We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us.
These will include a standard criminal record check and an insolvency register check.
- Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa.
At the moment, we're not able to offer visa sponsorship.
- We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish.
If you need any adjustments during the recruitment process-or once you're part of the team-just let us know.
Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of: Senior Insurance Claims Executive, Senior Claims Account Manager, Senior Claims Handler, Senior Customer Claims Handler, Senior Claims Assistant may all be considered.
Senior Claims Handler in Liverpool employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Handler in Liverpool
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Jobiqo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Jobiqo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Claims Handler in Liverpool
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Jobiqo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Jobiqo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Jobiqo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Jobiqo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Jobiqo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Jobiqo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
