At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences at Land Rover.
- Company: Join an award-winning business known for its high standards and customer satisfaction.
- Benefits: Enjoy a company car, enhanced holiday entitlement, and industry-leading perks.
- Other info: Be part of a dynamic team with excellent career development opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong customer service background and proven leadership experience required.
The predicted salary is between 29700 - 36300 £ per year.
Customer Service Manager
At Land Rover Knutsford, we believe that great customer experiences do not happen by accident.
They happen when passionate people, great leadership and high standards come together.
We are an award-winning business with a proven track record of delivering an upper-quartile customer experience, and we are looking for an ambitious, energetic and customer-focused Customer Service Manager to help us continue raising the bar.
Reporting directly to the Service Manager, you will take ownership of our front-of-house operation and Service Advisor team, while playing a key role in driving the financial performance of the department.
This is an opportunity to join a high-performing team and make a real impact — developing people, driving performance and ensuring every customer receives an experience that reflects the standards of a modern luxury brand.
- What you will be doing
- Lead, coach and inspire our Service Advisors, creating a high-performing and engaged team.
- Take ownership of the front-of-house operation, ensuring a seamless and exceptional customer journey.
- Work closely with the Service Manager to drive the financial performance and profitability of the department.
- Protect and build on our upper-quartile customer satisfaction performance.
- Champion a first-time-right culture and maintain the high standards that have helped make us an award-winning business.
- Develop your team through coaching, feedback and recognition, helping individuals reach their full potential.
- Work collaboratively across the dealership to deliver a consistent and memorable customer experience.
- Lead by example, bringing energy, accountability and a positive attitude every day.
About you
We are looking for someone who loves people, thrives in a fast-paced environment and takes pride in getting things right.
You will have a strong customer service background and proven leadership experience, with the ability to inspire and develop a team.
You will also be commercially minded, confident managing performance and motivated by achieving great results.
Above all, you will be passionate about delivering an outstanding customer experience and have the energy, personality and leadership skills to bring people with you.
What we offer
The role comes with a company car, alongside the opportunity to develop your career within an award-winning business with a strong reputation for customer satisfaction.
If you are ready to lead a high-performing team, build on an award-winning customer experience and make a real difference to both our customers and our business, we would love to hear from you.
When applying for this role please consider that we require candidates to have a valid full UK driving license as a minimum requirement for the role.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us.
We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please .
Unsure? Read on...
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Land Rover Customer Service Manager in Knutsford employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Land Rover Customer Service Manager in Knutsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobiqo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobiqo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Land Rover Customer Service Manager in Knutsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobiqo:Your cover letter is your chance to shine! Tell us why you want to work at Jobiqo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobiqo!
How to prepare for a job interview at Jobiqo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
