At a Glance
- Tasks: Provide outstanding customer service and help clients find the right insurance solutions.
- Company: Join an award-winning insurance business with a supportive team culture.
- Benefits: £25,000 salary, hybrid working, bonuses, and perks like discounts and funded learning.
- Other info: Enjoy a collaborative environment with clear paths for career progression.
- Why this job: Kickstart your career in insurance with full training and real growth opportunities.
- Qualifications: Customer service experience and a positive attitude are key; insurance knowledge is a bonus.
The predicted salary is between 25000 - 25000 £ per year.
Looking for a customer service role that can grow into a long-term career?
Insure Recruitment is delighted to be supporting an award-winning insurance business that is expanding its Customer Service team with two exciting opportunities for enthusiastic, customer-focused individuals.
If you have customer service or telephone-based experience, this is a fantastic opportunity to build a rewarding career in insurance with full training, ongoing support and progression opportunities.
What's on offer?
- Hybrid working, minimum three days in the office and two days from home (after successfully your three-month probation).
- Company laptop and headset provided.
- Team bonus scheme- earn up to £450 when monthly team commission targets are exceeded (subject to quality measures after probation).
- Perkbox membership with discounts on shopping, restaurants, cinemas and gyms.
- Professional development and funded learning opportunities.
- Annual leave with the option to buy or sell holiday.
- Interest-free season ticket loan.
- Life assurance.
- Enhanced maternity and paternity benefits.
- A supportive, collaborative team environment with clear career progression.
The role
As an Insurance Customer Service Executive, you'll be the trusted first point of contact for customers, providing outstanding service while helping them find insurance solutions that meet their needs.
Your day-to-day responsibilities will include
- Advising customers on insurance cover options and arranging suitable policies.
- Providing quotations and processing payments.
- Handling customer enquiries professionally and empathetically.
- Accurately updating customer information across internal systems.
- Supporting customer retention and identifying cross-selling opportunities.
- Working in line with FCA guidelines and company quality standards.
- Completing structured training and on-the-job learning to develop your insurance knowledge.
Who are we looking for?
- At least one year of office, customer service or telephone-based experience
- Excellent communication and interpersonal skills
- A positive, team-oriented approach
- Confidence using computer systems and managing customer interactions
- A genuine desire to build a career in insurance
Insurance experience is an advantage, but it isn't essential. We're looking for people with the right attitude, strong customer service skills and a willingness to learn.
After successfully completing your probation, you'll become eligible for the team bonus scheme.
For example, if the team achieves 5% above its monthly commission target, you could receive a £450 bonus, subject to meeting quality standards, including no failed calls during the month and achieving your individual cross-selling targets.
Start your insurance career today!
These are two fantastic opportunities to join a business that genuinely invests in its people through structured training, continuous development and long-term career progression.
At Insure Recruitment, we're proud to work with clients who are committed to building diverse, inclusive and authentic workplaces.
If this role excites you, but your experience doesn't match every requirement, we'd still love to hear from you- you could be exactly who we're looking for!
Customer Service Advisors in Godalming employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors in Godalming
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobiqo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobiqo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisors in Godalming
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobiqo:Your cover letter is your chance to shine! Tell us why you want to work at Jobiqo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobiqo!
How to prepare for a job interview at Jobiqo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
