At a Glance
- Tasks: Support retailers with technical issues and conduct on-site investigations.
- Company: Established automotive organisation with a focus on innovation.
- Benefits: Competitive salary, benefits package, and career development opportunities.
- Other info: Dynamic role with opportunities for training and progression.
- Why this job: Join a growing team and work with advanced vehicle technologies.
- Qualifications: 5+ years in automotive technical support and strong diagnostic skills.
The predicted salary is between 38056 - 46512 £ per year.
- Technical Support Specialist - Automotive
- Location: UK Field-Based
Salary: Competitive DOE + Benefits
Job Type: Full-Time, Permanent
About the Role
We are recruiting on behalf of a well-established automotive organisation seeking an experienced Technical Support Specialist to join its growing Aftersales function.
This is an excellent opportunity for a technically skilled automotive professional to play a key role in supporting a nationwide retailer network, resolving complex vehicle concerns, and contributing to continuous product improvement.
The successful candidate will act as a subject matter expert, working closely with retailers, technical teams, quality functions, and customer support departments to ensure technical issues are investigated thoroughly and resolved efficiently.
Key Responsibilities
- Take ownership of technical cases from initial investigation through to resolution.
- Provide technical support to a network of retailers and repairers across the UK.
- Conduct on-site technical investigations and produce detailed reports.
- Manage multiple technical concerns simultaneously and prioritise accordingly.
- Escalate complex issues to specialist engineering teams when required.
- Support product quality investigations by providing technical feedback and analysis.
- Assist customer support teams with the technical assessment of customer concerns.
- Review and evaluate technical information and documentation.
- Develop and deliver technical training sessions, presentations, and workshops.
- Create and maintain technical communications, diagnostic procedures, and support materials.
- Provide technical guidance to warranty and aftersales teams.
- Support the development and continuous improvement of technical support processes.
About You
Essential Requirements
- A formal technical or engineering-based qualification, Master Technician status or suitable experience may be considered in lieu.
- Minimum 5 years' experience within an automotive technical support, diagnostic, engineering, or Master Technician environment.
- Strong diagnostic and fault-finding capabilities across modern vehicle systems.
- Experience using manufacturer diagnostic equipment and technical analysis tools.
- Ability to interpret electrical diagrams, schematics, and technical documentation.
- Excellent communication and stakeholder-management skills.
- Customer-focused with a proactive approach to problem solving.
- Strong Microsoft Office skills.
- Full UK driving licence.
- Willingness to travel and stay away from home as and when the role requires.
Desirable
- Hybrid and Electric Vehicle qualifications or relevant experience.
- Experience supporting retailer, dealer, or service networks.
- Previous experience within an automotive manufacturer, importer, or technical services environment.
- Experience delivering technical training and coaching.
- What's on Offer
- Competitive salary and benefits package.
- Opportunity to join a growing and innovative automotive business.
- Varied role combining technical investigations, field support, and training.
- Exposure to advanced vehicle technologies.
- Ongoing career development and progression opportunities.
If you're an experienced automotive technical professional looking for your next challenge, we'd love to hear from you.
Technical Support Specialist in Glasgow employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
