At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth aftersales experience.
- Company: Join a busy and well-established dealership in Exeter.
- Benefits: Competitive salary, bonus scheme, career progression, and staff discounts.
- Other info: Exciting opportunities for growth into senior roles.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Previous experience as a Service Advisor and strong communication skills.
The predicted salary is between 30000 - 33000 £ per year.
Location: Exeter
Salary: £30,000 – £33,000 Basic | £34,000 – £38,000 OTE
Hours: Monday–Friday + Saturday rota
The Role
We are recruiting for an experienced Service Advisor to join a busy and well-established dealership in Exeter. You'll be the main point of contact for customers, ensuring a smooth and professional aftersales experience while supporting the workshop in maintaining efficiency and productivity.
Key Responsibilities
- Booking in vehicles for service, MOT, and repair work
- Providing accurate estimates and gaining customer approval
- Keeping customers updated on vehicle progress and costs
- Upselling additional work, services, and products
- Liaising with the workshop and technicians
- Managing invoices and ensuring all paperwork is completed accurately
- Delivering high levels of customer service and satisfaction (CSI)
Requirements
- Previous experience as a Service Advisor
- Strong communication and customer service skills
- Good sales and upselling ability
- Organised and able to work in a fast-paced environment
- Experience with systems like Kerridge / Pinnacle (desirable)
- Full UK driving licence
Package & Benefits
- £30k–£33k basic depending on experience
- Realistic OTE up to £38k
- Bonus scheme (monthly + CSI-based)
- Manufacturer training
- Career progression opportunities
- Pension & staff discounts
Progression
- Senior Service Advisor
- Service Team Leader
- Aftersales / Service Manager
Service Advisor in Exeter employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
