At a Glance
- Tasks: Support customers through their vehicle repair journey and ensure exceptional service.
- Company: Join Hedin Automotive, a leading BMW & MINI franchise with a passion for excellence.
- Benefits: Earn up to £35,642 OTE, enjoy 31 days of leave, and access private healthcare.
- Other info: Fast-paced environment with opportunities for personal development and growth.
- Why this job: Kickstart your career in the automotive industry with a supportive and dynamic team.
- Qualifications: Strong communication skills and previous experience in a similar role preferred.
The predicted salary is between 35642 - 35642 £ per year.
CUSTOMER ADVISOR.
Earn up to £35,642 OTE per annum!
WHY WORK FOR HEDIN AUTOMOTIVE BMW & MINI.
Join the Hedin Automotive Bodyshop team as a Customer Advisor, where you'll play an integral role within the Bodyshop Repair Team.
You'll support customers throughout their vehicle repair journey, ensuring a professional experience from initial booking through to final vehicle handover.
You'll also refer accident repair work to the appropriate team and assess vehicles for Smart Repair damage, helping to ensure customers receive the right repair solution for their vehicle.
This is a fantastic opportunity to develop your career with one of the world's most admired automotive brands!
BENEFITS.
Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues.
- 31 days of annual leave (including bank holidays) with long-service awards and enhanced holiday entitlement
- Discount schemes with popular retailers – helping you save more
- Employee Car Ownership Schemes – available for you and your family
- Employee Assistance Programme – 24/7 wellbeing support with access to health professionals
- Private healthcare access – prioritising your health and prosperity
- Pension scheme and life assurance – confidence in your future
- Referral bonus – earn when you refer a friend to join the team
Why not take a moment to view all our benefits and see what our employees love about working at Hedin Automotive by visiting our
THE MAIN DUTIES OF THE ROLE INCLUDE
- Welcoming customers and providing exceptional service throughout their repair journey
- Managing repair bookings, estimates, and insurance communications
- Ensure all completed SMART repair jobs are invoiced correctly
- Keep our workload control spreadsheets up to date to ensure efficient vehicle repairs
- Liaise effectively with technicians, workshop staff, parts suppliers, and insurers to ensure repairs are completed efficiently and customer expectations are met.
- Regularly update customers on the progress of their vehicle repair progress, advising them of any delays, additional work required, revised completion times, or insurance approvals, while ensuring all customer records and databases remain accurate and up to date.
- Oversee the return of vehicles to customers, explaining the work done and any charges
YOUR PROFILE.
- Strong communication and organisational skills
- Ability to multitask in a fast-paced environment
- Previous experience in a similar role preferable within the automotive industry/accident repair centre/ Bodyshop environment.
- Valid manual UK driving licence and must be eligible to work in the UK.
SALARY AND WORKING HOURS.
- Basic salary of £29,714.26 per annum with a competitive OTE of £35,642 per annum.
- Monday to Friday, 8.00am – 6.00pm, with an hour unpaid for lunch.
ABOUT US.
Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.
As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do.
Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business.
We strive to create great experiences through a team that genuinely cares about our customers.
Click apply today and take the first step towards a rewarding career in the automotive industry.
Customer Advisor (Bodyshop) in Dartford employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Bodyshop) in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobiqo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobiqo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor (Bodyshop) in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobiqo:Your cover letter is your chance to shine! Tell us why you want to work at Jobiqo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobiqo!
How to prepare for a job interview at Jobiqo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
