At a Glance
- Tasks: Be the go-to person for customers, managing service bookings and ensuring smooth vehicle repairs.
- Company: Join a busy automotive dealership in Bristol with a professional and friendly vibe.
- Benefits: Earn £30,000–£38,000 plus bonuses, pension, and ongoing training.
- Other info: Great career progression opportunities in a supportive team.
- Why this job: Make a real difference by delivering exceptional customer service in a fast-paced environment.
- Qualifications: Experience as a Service Advisor and strong communication skills are essential.
The predicted salary is between 30000 - 38000 £ per year.
- Service Advisor
- Job Type: Full Time | Permanent
The Role
An exciting opportunity has arisen for an experienced Service Advisor to join a busy and professional automotive dealership in Bristol.
This customer-facing role is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless service experience from vehicle check-in through to completion of repairs and servicing.
Key Responsibilities
- Greet customers and manage service bookings.
- Accurately identify customer requirements and vehicle concerns.
- Liaise with technicians and workshop staff regarding vehicle progress.
- Provide customers with updates and obtain authorisation for additional work.
- Prepare estimates, invoices, and service documentation.
- Promote additional products and services where appropriate.
- Ensure all work is completed to agreed timescales and customer expectations.
- Handle customer queries and resolve issues professionally.
- Maintain accurate records using the dealer management system.
- Candidate Requirements Essential
- Previous experience as a Service Advisor within the automotive industry.
- Excellent communication and customer service skills.
- Strong organisational and administrative abilities.
- Ability to work effectively under pressure in a busy environment.
- Good IT and system skills.
- Full UK driving licence.
Desirable
- Main dealer experience.
- Knowledge of Kerridge, Pinnacle, Keyloop, or similar DMS systems.
- Experience working to customer satisfaction and performance targets.
- What's on Offer
- £30,000–£38,000 basic salary depending on experience.
- Performance-related bonus opportunities.
- Company pension scheme.
- Manufacturer and ongoing professional training.
- Career progression opportunities.
- Supportive and friendly working environment.
Service Advisor in Bristol employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
