At a Glance
- Tasks: Support engineering teams and enhance customer service in a dynamic accident management environment.
- Company: Join AX, a leading provider in accident assistance with a focus on care and innovation.
- Benefits: Competitive salary, 22 days holiday, private healthcare, and career growth opportunities.
- Other info: Enjoy a positive workplace with a commitment to wellbeing and diversity.
- Why this job: Make a real impact while working in a supportive and inclusive team culture.
- Qualifications: Customer service experience, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 31500 - 38500 £ per year.
Engineering Support Handler
Salary: £26,661
Hours: 37.5 hours per week. Monday – Saturday, shifts between 8am - 8pm on a rotational basis. Occasional Sundays and Bank Holidays.
Join AX where our people and purpose drive us forward
At AX, we're passionate about keeping drivers on the road and delivering exceptional care when it matters most.
As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.
Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do.
We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way.
We're a team that values care, quality, and customer satisfaction.
You'll be part of a supportive environment where your work is appreciated, and your development is encouraged.
About the role
We are seeking a dedicated and detail-oriented Supply Chain / Engineering Support Assistant to join our dynamic team in a busy accident management company.
The ideal candidate will play a crucial role in supporting the Supply Chain Managers and the Engineers to deliver excellence to the business and to our customers.
During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week.
- What you'll be doing
- support the network and engineering teams by administering incoming emails, responding where possible or triaging
- track key workflows providing visibility to internal stakeholders and ensuring key activity dates are met
- support the processing of incoming repair documents
- maintain accurate records of all interactions and transactions related to supply chain, engineering and repair
- provide exceptional customer service by addressing both internal and external stakeholder enquiries, resolving issues promptly
- collaborate with internal teams to streamline processes and improve efficiency
- be responsible for maintaining supplier profiles across our various systems
- support our supply chain team by gathering data on supplier performance against KPIs.
- What you'll bring
- previous experience in a customer service or administrative role, preferably within the accident management or insurance industry
- strong organisational skills and attention to detail
- excellent communication skills, both verbal and written
- ability to work in a fast-paced environment and manage multiple tasks simultaneously
- proficient in Microsoft Office (Outlook, Word and Excel)
- drive for continuous improvement
- demonstrate behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight.
What we offer
- 22 days holiday (plus bank holidays), rising to 27 with service
- Workplace pension scheme
- Bupa Private Healthcare (optional)
- Life Assurance (4x salary)
- Employee Assistance Programme and wellbeing tools
- Retail discounts and savings
- Ongoing professional development and career growth opportunities
- One charity/volunteering day off per year.
Wellbeing, diversity and inclusion
For the third year in a row, we are proud to share that we've won an Inspiring Workplace Award.
This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.
We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.
If our values resonate with you and you're excited about this opportunity, we'd love to hear from you. You might be just who we're looking for.
Engineering Support Handler in Birmingham employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Support Handler in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Jobiqo and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Jobiqo!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Jobiqo keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Engineering Support Handler in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Jobiqo:This is your chance to really connect with the team at Jobiqo. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Jobiqo
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Jobiqo.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Jobiqo that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Jobiqo. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
