At a Glance
- Tasks: Support claims recovery through administrative duties and communication with clients and third parties.
- Company: Join APU, a leader in investigative services with a focus on innovation and client satisfaction.
- Benefits: Competitive salary, 22-27 days holiday, private healthcare, and ongoing professional development.
- Other info: Enjoy a positive workplace culture recognised for inclusivity and employee support.
- Why this job: Be part of a supportive team that values your growth and wellbeing while making a real impact.
- Qualifications: Experience in administration, excellent communication skills, and a strong customer service ethos.
The predicted salary is between 31500 - 38500 £ per year.
Claims Support Administrator
Salary: £24,977
Hours: 37.5 Hours, Monday to Friday between 8am and 8pm with occasional weekends
Fort Dunlop
Join APU to set the benchmark for excellence in investigative services.
APU Limited's mission is to deliver a professional, ethical, and trustworthy service tailored to the unique needs of each client.
We achieve this through a bespoke approach, a passionate and accredited team, and a commitment to innovation and technological advancement.
We are a trusted provider of specialist claims support services, offering a wide range of solutions including hire period statements, client interviews and witness statements, vehicle hire rate assessments, locus reports, and tracing services.
Our values
As a sister company of AX, we uphold the core values of the Group, which are embedded in every level of our operations.
These values guide our commitment to quality, professionalism, and client satisfaction.
These values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do.
We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way.
We're a team that values care, quality, and customer satisfaction.
You'll be part of a supportive environment where your work is appreciated, and your development is encouraged.
About the role
To undertake tracing and co-operation activities in relation to third parties and witnesses in order to support AX claim recovery.
During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week.
- What you'll be doing
- deal with all general administrative duties relating to the department
- receive incoming calls and direct as required to colleagues, taking clear messages ensuring they are communicated appropriately
- prioritise workload and report requests in accordance with business demand
- record, process and invoice for all aspects of APU Ltd
- desktop reviews for both internal departments and external clients
- handle enquiries and requests for documentation in relation to accident claims being managed by in-house departments and solicitors and control their progression throughout the claims cycle
- support and help prioritise workload for Client Relationship Advisors, ensuring visits are completed within a timely and appropriate manner
- assess intervention claims on receipt of documentation from third party insurers and their representatives
- accurately respond to third party insurers and their representatives in order to minimise the risk of under recoveries to the business
- act at all times with honesty and integrity, displaying confidentiality
- advise of any issues/trends which impact the timely completion of assigned work
- observe and comply with GDPR
- consistently meet or exceed set performance objectives
- undertake additional tasks and responsibilities as reasonably requested.
- What you'll bring
- demonstrable experience of working in a busy administration-based role
- experience of working in a time pressured environment
- excellent written and verbal communication skills
- ability to prioritise workload, recognising importance and working to tight deadlines
- work under pressure and on own initiative
- excellent customer service ethos
- detail conscious with a logical, problem solving thought process with confidence to question decisions
- competent with using MS Office
- work on own initiative as well as support team and departmental goals and objectives.
What we offer
- A competitive salary dependent on experience
- 22 days holiday (plus bank holidays), rising to 27 with service (pro-rata)
- Workplace pension scheme
- Bupa Private Healthcare (optional)
- Life Assurance (4x salary)
- Employee Assistance Programme and wellbeing tools
- Retail discounts and savings
- Ongoing professional development and career growth opportunities
- One charity/volunteering day off per year.
Wellbeing, diversity and inclusion
For the third year in a row, AX have won an Inspiring Workplace Award.
This is testament to the commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on fostering a culture where everyone can thrive and feel genuinely appreciated.
AX has also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in the workplace.
If our values resonate with you and you're excited about this opportunity, we'd love to hear from you.
You might be just who we're looking for.
More about APU
Accredited by the Association of British Investigators, APU is well-positioned to lead the industry in response to evolving government regulations affecting investigative services.
All APU investigators are DBS-checked and operate to the highest professional standards.
We leverage the latest technology and best practices to ensure we remain at the forefront of the industry.
Our Client Relationship Advisors serve as ambassadors for both APU and our clients.
They are fully trained, accredited, and equipped to deliver a professional and courteous service in every interaction.
Their appearance, conduct, and communication reflect the high standards we uphold.
We are proud to be a multi-lingual team, capable of engaging effectively with individuals and businesses across the UK in a wide range of commonly spoken languages.
Claims Support Administrator in Birmingham employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Support Administrator in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobiqo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobiqo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims Support Administrator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobiqo:Your cover letter is your chance to shine! Tell us why you want to work at Jobiqo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobiqo!
How to prepare for a job interview at Jobiqo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
