At a Glance
- Tasks: Be the go-to person for customers, managing their vehicle service and repair needs.
- Company: Join a busy and professional dealership in Basingstoke.
- Benefits: Competitive salary with OTE, ongoing training, and career progression.
- Other info: Supportive team culture with opportunities for growth.
- Why this job: Deliver exceptional customer service in a fast-paced automotive environment.
- Qualifications: Experience as a Service Advisor and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
A fantastic opportunity has arisen for an experienced Service Advisor to join a busy and professional dealership in Basingstoke. This customer-facing role is ideal for someone who thrives in a fast-paced automotive environment and is passionate about delivering exceptional customer service.
You will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently while maintaining the highest levels of customer satisfaction.
Key Responsibilities
- Welcoming customers and managing vehicle check-ins
- Advising customers on service and repair requirements
- Liaising closely with the workshop and technicians regarding vehicle progress
- Keeping customers updated throughout the service process
- Upselling additional products and services where appropriate
- Preparing job cards, invoices, and related administration
- Handling customer queries and resolving issues professionally
- Ensuring excellent CSI and customer satisfaction levels are maintained
Requirements
- Previous experience as a Service Advisor within the motor trade
- Excellent communication and customer service skills
- Strong organisational and administrative abilities
- Ability to work well under pressure in a busy dealership environment
- Upselling experience advantageous
- Full UK driving licence required
What's On Offer
- £30,000 - £34,000 basic salary
- Realistic OTE of £42,000
- Ongoing training and development
- Supportive team environment
- Career progression opportunities within a growing business
Service Advisor in Basingstoke employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
