At a Glance
- Tasks: Lead quality assurance efforts and enhance customer experience across retail operations.
- Company: Dynamic insurance company focused on service excellence and compliance.
- Benefits: Negotiable salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Join a supportive team with excellent career advancement opportunities.
- Why this job: Make a real impact on customer satisfaction and drive quality in a collaborative environment.
- Qualifications: Experience in quality assurance within the insurance sector and strong leadership skills.
The predicted salary is between 58500 - 71500 £ per year.
The Regional Head of Quality Assurance (Retail Broking) is responsible for driving quality and compliance across all retail operations within their region. This role ensures alignment with the company's overall QA strategy while promoting service excellence and enhancing customer experience.
The position provides leadership to regional QA teams, oversees complaint management, and collaborates with compliance counterparts to maintain governance standards.
Key Responsibilities:
- Engage with Regional Leadership: Act as the regional QA leader, report directly to the Regional Director and maintain a dotted line to the Head of QA for national strategic alignment.
- Support Strategic Initiatives: Implement and monitor key focus areas identified at a central level, ensuring successful execution within their region.
- Collaborate with Regional Compliance: Work closely with compliance teams to maintain alignment and strengthen governance frameworks.
- Promote Excellence and Customer Experience: Drive a culture of quality and service excellence, ensuring every customer interaction meets high standards.
- Monitor and Improve Service Quality: Analyse complaints and service data to identify trends and implement strategies that improve customer outcomes.
- Provide Oversight and Leadership: Lead and manage the local QA teams, including designing and maintaining team structures and supporting local QA managers/teammates where applicable.
- Ensure Training and Capability: Ensure QA team members receive the necessary training and development to perform their roles effectively.
- Resolve QA Challenges: Address issues escalated by local QA teams promptly and effectively.
- Monitor and report complaints and breaches within the region, ensuring timely resolution and adherence to standards.
- Ensure adherence to company policies, regulatory requirements, and industry standards.
- Prepare and present regional QA performance reports to regional senior leadership and to the head of QA when necessary.
About you: You'll have a strong working understanding of Conduct & Quality Assurance operations within the insurance market ideally gained within a broking environment. A skill set that includes strong Communication, Leadership, Stakeholder Management, Analytical and IT skills coupled with the ability to influence others. A full driving licence would be beneficial as not all hubs are easily accessible via public transport.
Regional Quality Assurance Manager - Greater London in Basildon employer: Jobiqo
Bromley Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to professional development, flexible working arrangements, and a generous benefits package, including a local government pension scheme and unique discounts, the Council prioritises employee well-being and career growth. Located in the vibrant Bromley Civic Centre, you will be part of a team that plays a crucial role in shaping the future of the borough while enjoying the balance of urban and suburban life.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Quality Assurance Manager - Greater London in Basildon
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Jobiqo). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Jobiqo. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Regional Quality Assurance Manager - Greater London in Basildon
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Jobiqo.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Jobiqo. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Jobiqo
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Jobiqo to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Jobiqo, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Jobiqo's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
