At a Glance
- Tasks: Deliver exceptional customer service through various channels and resolve enquiries efficiently.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to providing affordable homes.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and ongoing training.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Good literacy and numeracy skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 20000 - 25000 £ per year.
We place customers at the heart of every interaction - listening closely and resolving with care. Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
What you'll do:
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and carry out basic payment processing.
- Support occasional out-of-hours or weekend cover in exceptional circumstances (e.g. severe weather), in line with business needs and agreed arrangements.
What we're looking for:
- Customer Driven - You put customers at the heart of everything you do, ensuring every interaction is positive and every enquiry is resolved quickly and professionally.
- Accountability - You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Develop & Learn - You're eager to grow your knowledge of our processes and systems, embracing every opportunity to improve and contribute to team success.
- Champion Communication - You communicate clearly and confidently with customers and colleagues, making complex information simple and accessible while maintaining a friendly, professional tone.
You'll bring:
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.
- Excellent telephone manner.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Previous experience in a customer-focused environment.
- Proven experience of a CRM management system.
- Demonstrable ability to plan and prioritise own workload.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
Some of our benefits include:
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Ready to make every interaction count? Apply today and join a team that values your skills and puts our customers first!
Our commitment to Diversity and Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
We may close this vacancy early depending on application volumes, so we encourage early applications.
Customer support adviser (Part time 23.5 hours per week) in Trowbridge employer: Jobijoba
At Selwood Housing, we pride ourselves on being a supportive and inclusive employer that places our customers at the heart of everything we do. With a commitment to employee growth through ongoing training and development, alongside flexible working opportunities and a generous benefits package, we create an environment where your contributions truly matter. Join us in Trowbridge, where you can make a meaningful impact in the community while enjoying a fulfilling career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer support adviser (Part time 23.5 hours per week) in Trowbridge
✨Tip Number 1
Get to know the company inside out! Research Selwood Housing and understand their values, mission, and the services they provide. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling various enquiries, it's crucial to articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Showcase your customer service experience! Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering outstanding service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer support adviser (Part time 23.5 hours per week) in Trowbridge
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your passion for customer service. Share specific examples of how you've put customers first in previous roles, as this aligns perfectly with our values at StudySmarter.
Be Clear and Concise:We love a well-structured application! Keep your language clear and to the point. Avoid jargon and ensure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application:Take a moment to tailor your application to the role. Mention how your skills match the job description, especially around handling enquiries and using CRM systems. This shows us you’ve done your homework!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jobijoba
✨Know the Company Inside Out
Before your interview, take some time to research Selwood Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues efficiently or went above and beyond for a customer. This aligns perfectly with the role's focus on putting customers at the heart of every interaction.
✨Familiarise Yourself with CRM Systems
Since the role involves managing service requests through a CRM system, brush up on your knowledge of any CRM software you've used before. If you have experience with specific systems, be ready to discuss how you used them to improve customer interactions.
✨Practice Clear Communication
As a Customer Support Adviser, clear communication is key. Practice explaining complex information in simple terms. You might even want to do a mock interview with a friend, focusing on maintaining a friendly and professional tone while answering questions.
