At a Glance
- Tasks: Manage income recovery and support tenants in maintaining their homes.
- Company: Join STAR Housing, a supportive team making a real difference.
- Benefits: 28 days annual leave, rising to 33 after 5 years, plus ongoing development.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a positive impact on people's lives while developing your career.
- Qualifications: Experience in income recovery or housing management is essential.
The predicted salary is between 31537 - 33699 £ per year.
Do you thrive on balancing firm income recovery with supportive, person‐centred customer service? We're looking for an Income & Sustainment Officer to manage a varied income caseload and help tenants stay in their homes by tackling arrears early, providing practical support and taking proportionate enforcement action where needed.
What you'll be doing:
- Managing a designated caseload of rent and housing‐related debt
- Maximising income while minimising arrears and tenancy failure
- Agreeing sustainable repayment plans with tenants and former tenants
- Supporting customers to maximise income, access benefits and manage affordability
- Working closely with colleagues, the DWP, local authorities and partner agencies
- Progressing formal recovery and court action in line with policy where required
What we're looking for:
- Experience in income recovery, housing management or debt advice
- Knowledge of welfare benefits and income‐related issues
- The ability to challenge constructively while remaining fair, supportive and professional
- Confidence working independently, including home visits and lone working
Why join STAR Housing?
- Make a real impact by helping tenants sustain their homes and finances
- 28 days annual leave, rising to 33 after 5 years
- Supportive team, clear procedures and ongoing development
A suitable vehicle is required for this role. Appointment is subject to a DBS check.
Income & Sustainment Officer in Shrewsbury employer: Jobijoba
At STAR Housing, we pride ourselves on being an excellent employer that values the well-being and development of our staff. Located in Shrewsbury, we offer a supportive work culture where you can make a meaningful impact by helping tenants sustain their homes and finances. With generous annual leave, ongoing professional development opportunities, and a collaborative team environment, we are committed to fostering a workplace where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Income & Sustainment Officer in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing and income recovery sectors. Attend local events or join online forums where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and customer service. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 3
Showcase your skills! When you get the chance, share specific examples of how you've helped tenants manage their finances or tackled arrears. This will demonstrate your hands-on experience and commitment to supportive customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income & Sustainment Officer in Shrewsbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income & Sustainment Officer role. Highlight your experience in income recovery and housing management, and show us how you can balance firm income recovery with supportive customer service.
Showcase Relevant Experience:We want to see your experience in managing caseloads and tackling arrears. Be specific about your past roles and how they relate to the responsibilities listed in the job description. Use examples that demonstrate your ability to support tenants effectively.
Be Person-Centred:Since this role is all about helping tenants, make sure to convey your person-centred approach in your application. Share any experiences where you've successfully supported customers in difficult situations, and how you’ve helped them manage their finances.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at STAR Housing!
How to prepare for a job interview at Jobijoba
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery and housing management. Familiarise yourself with welfare benefits and income-related issues, as these will likely come up during the interview. Being able to discuss specific cases or examples from your experience will show that you’re not just knowledgeable but also practical.
✨Show Your Supportive Side
Since the role involves a person-centred approach, be prepared to demonstrate how you balance firm income recovery with supportive customer service. Think of examples where you've helped clients manage their debts while maintaining a positive relationship. This will highlight your ability to challenge constructively while remaining fair and professional.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, they might ask how you would handle a tenant who is struggling to pay rent. Prepare by thinking through your approach to creating sustainable repayment plans and how you would support tenants in accessing benefits.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing development opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
