1Password is seeking a Senior Customer Success Manager to own a portfolio of complex SaaS customers, focusing on adoption, retention and expansion. The role is UK-remote with in-person onboarding in Toronto and requires at least 6 years in a customer-facing or technical SaaS setting.
You will leverage AI-guided workflows and partner with Account Executives to drive value and renewals. Excellent executive engagement, strategic success planning, and strong forecasting are essential for success in
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