Peer Success Manager

Kaseya# Peer Success ManagerReview the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.Apply for this job View companyRemote from: UKSalary: UndisclosedDepartment: Customer Support & SuccessEmployment: Full TimeExperience: Open levelPublished: 22 Oct 2026Apply before: 21 Nov 2026Listing views: 80Application actions: 3Application toolkit## Make your next move.Prepare your resume, explore your fit, and draft a cover letter for this opportunity.AI Summary## The role, at a glance.Peer Success Manager will onboard new partner organizations into Kaseya’s peer-group program through one-to-one meetings and structured logistics calls. The role focuses on explaining peer systems and processes, setting success expectations, tracking attendance and action-item completion, and handing participants to Program Managers when ready. The successful candidate will support the wider program-management team and travel to quarterly partner meetings for networking and logistical support. This is a customer-success and program-onboarding position requiring clear facilitation, relationship management, organization, and follow-through. As the EMEA cohort grows, the role may develop into a TruPeer Program Manager position.## Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the job description.### Job Complexity3/5EasyHard### Pace & Pressure4/5RelaxedFast-paced### Autonomy Level3/5GuidedFull ownership### Communication Load5/5IndependentCollaborative**AI insight**The role requires managing multiple partner onboarding journeys while ensuring attendance, completion of actions, and a high-quality handoff. Its main complexity comes from stakeholder communication, consistent process execution, and adapting to a growing program rather than deep technical specialization.## Salary analysisEstimated compensation compared with the broader US market for similar roles.Estimated job median (per year)Market rate**$55,000**US market range (per year)**$45k–$70k**0$77k**AI insight**The yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. Estimated annual pay for a UK-based customer-success and partner-onboarding manager is approximately USD 45,000–70,000, with an estimated midpoint of USD 55,000; this is an AI market estimate, not employer-provided compensation.## Core skillsSkills and capabilities most closely associated with this opportunity.Customer onboardingCustomer successPartner relationship managementProgram coordinationStakeholder communicationTraining facilitationPresentation skillsProcess managementAction-item trackingClient engagementCross-functional collaborationEvent logisticsTravel coordination**Sample interview questions**Opportunity details## About this role.**About Kaseya**Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.Founded in 2000, Kaseya was built by builders – and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better – a product, a process, a career – you’ll fit right in.At Kaseya, we don’t just raise the bar. *We build it.*We are looking for an enthusiastic team player with excellent communication skills to onboard our clients (partners) into our industry-specific peer group. As the program grows there is the opportunity for the Onboarding Manager to transition into the TruPeer Program Manager role as the cohort continues to grow in EMEA.**Job Description*** In the role of Onboarding Manager your job is presenting on, and guiding partners through, the logistic-specific onboarding calls and then handing them over to their Program Manager. The Onboarding Manager’s goal is to make sure that partners attend all the calls and complete associated action items to ensure they are ready to participate in their group (Pod) once they are handed off to their Program Manager.**Responsibilities*** Guide and present new partners through the one-on-one meetings to train on peer systems and processes* Set appropriate expectations for partners regarding peer and what success looks like in our program* Maintain knowledge and understanding of the program as it continues to scale* Aid the Program Management team when necessary* Travel to quarterly meetings and network with partners in addition to providing logistical assistance**Additional information** *Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.* #J-18808-Ljbffr