Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate guest experiences and manage dispatch operations for exciting events.
- Company: Leading hospitality provider for major sporting events, based in Maidstone.
- Benefits: Competitive salary of £28,000, structured working hours, and supportive team environment.
- Why this job: Join a dynamic team and make memorable experiences for clients at prestigious events.
- Qualifications: Strong organisational skills, customer service experience, and ability to thrive under pressure.
- Other info: Maternity cover role with potential for growth in a fast-paced environment.
The predicted salary is between 24000 - 32000 £ per year.
Due to unprecedented growth and new strategic partnerships, our client now requires a coordinator to cover Maternity Leave who has excellent organisational skills with the ability to use their own initiative. The candidate should hit the ground running and work to extremely tight deadlines to support the GE & Dispatch Manager. The right candidate will join the Event Operations department where our core responsibility is to build, maintain and implement our Customer Experience Strategy. Reporting to the Guest Experience & Dispatch Manager, it is expected that the maternity cover will last for around one year.
Key Responsibilities:
- Request itinerary information from suppliers.
- Chase suppliers for itineraries.
- Work with GE Manager on requests from customers regarding address updates, parking, dietaries etc.
- Update/Record systems with all client information and update ticketing apps.
- Communicate event information to Account Managers detailing delivery expectations.
- Deal with general Customer ticketing queries and communicate with clients (Phone and email).
- Allocate and distribute tickets, prepare guest packs, log ticket numbers, manage all post and work with Royal Mail, using click and drop, and other courier services.
- Submit information to dispatch records.
- Manage incoming packs, including ticket/pack verification and quality assurance.
- Ensure guest information has been received from the customer and logged accordingly.
- Handle financial data in line with information security policies, ensuring confidentiality and accuracy.
- Follow role-based access controls and maintain secure records in accounting systems.
- Adhere to secure data handling, storage, and disposal practices.
- Report security incidents or anomalies promptly.
- Participate in annual information security and fraud awareness training.
Required Skills and Experience:
- High degree of focus, attention to detail and organisation.
- Unflappable and confident dealing with customers.
- Experience within a high-paced dispatch/postal or courier environment is preferred.
- Ability to work well and consistently under pressure.
- Able to prioritise workload drop off and pick up tasks where necessary.
- Confident and analytical problem solver with effective communication skills.
What to expect in return:
- A salary of £28,000 per annum.
- Working hours of Monday to Thursday 8:45 am to 5:30 pm and Friday 8:45 am to 5:00 pm.
- Morning and afternoon break 11.00 am - 11.15 am & 4.00 pm - 4.15 pm.
- Lunch Break 1.00 pm - 2.00 pm.
Our client is a leader in providing official hospitality at major sporting events, including Formula 1, Six Nations, Cheltenham, Cricket and concerts. Their goal is to offer the finest hospitality at the best possible price, ensuring a memorable experience for their clients. They specialise in luxurious corporate entertainment, making every event special for you and your guests. Based in Maidstone, their dedicated event management staff are always ready to help and plan the perfect event.
Whats Next? If this Guest Experience and Dispatch Co-ordinator role sounds like it could be for you then we want to hear from you! APPLY TODAY with your CV and we will be in touch.
Guest Experience & Dispatch Co-ordinator in Maidstone employer: Jobheron
Contact Detail:
Jobheron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Dispatch Co-ordinator in Maidstone
✨Tip Number 1
Get to know the company inside out! Research their values, recent events, and customer experience strategies. This will help you tailor your approach during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experience and dispatch coordination. Think about how you can demonstrate your organisational skills and ability to work under pressure with real-life examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Experience & Dispatch Co-ordinator in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Guest Experience & Dispatch Co-ordinator role. Highlight your organisational skills and any experience in high-paced environments, as these are key for us. Use specific examples that show how you've handled similar responsibilities before.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your ability to work under pressure and your problem-solving skills, as these will resonate with what we're looking for.
Showcase Your Communication Skills: Since you'll be dealing with customers and suppliers, it's important to demonstrate your communication skills. Whether it's in your CV or cover letter, make sure to include examples of how you've effectively communicated in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at Jobheron
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Experience & Dispatch Co-ordinator. Familiarise yourself with the key tasks like managing itineraries, handling customer queries, and ensuring data security. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks under pressure. Be ready to discuss how you prioritised your workload and maintained attention to detail, especially in a fast-paced environment.
✨Communicate Effectively
Effective communication is crucial for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might be asked to handle customer queries during the interview, so think about how you would approach these situations and keep the conversation positive and solution-focused.
✨Demonstrate Problem-Solving Abilities
As a Guest Experience & Dispatch Co-ordinator, you'll need to be an analytical problem solver. Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your ability to think on your feet and adapt to changing circumstances, which is essential for maintaining a high level of customer satisfaction.
