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- Tasks: Provide 1st line IT support via phone and email, troubleshooting tech issues.
- Company: Join a leading UK Managed Services Provider dedicated to nurturing new IT talent.
- Benefits: Enjoy a competitive salary, hands-on training, and career development opportunities.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a supportive environment.
- Qualifications: No prior experience needed; just a passion for IT and problem-solving skills.
- Other info: Full UK driving licence required for site visits; ideal for school leavers or college grads.
The predicted salary is between 22000 - 30000 £ per year.
Job Description
IT Service Desk Support (1st Line Support) / Camberley / Onsite & Field-based / Competitive salary Training Career Development
Kickstart Your IT Career Are you looking to take your first step into the world of IT?Do you have a passion for technology, problem-solving, and helping people?
Our client is for an enthusiastic junior level IT professional or passed apprentice to join their growing team as an IT Service Desk Support – 1st Line Support. Whether you're just finishing school or college, changing careers, or coming from a hands-on tech background — if you're keen to learn and grow, this is the opportunity for you.
What’s on Offer?
- Competitive starting salary.
- Supportive and collaborative team environment.
- Opportunities for growth and development within the company.
- Varied role, working on site and in the field with clients.
Key Responsibilities of the IT Service Desk Support:
- Be the first point of contact for technical support queries via phone and email.
- Troubleshoot issues with Windows desktops, laptops, applications, and hardware.
- Log and track customer tickets, escalating where necessary.
- Learn to support Office 365, Active Directory, Exchange, and more.
- Provide excellent customer service while fixing and upgrading user devices.
- Deliver remote support and occasional onsite assistance.
- Get exposure to networking fundamentals (DNS, DHCP, security protocols).
- Play an active role in keeping customers informed and supported.
What You’ll Learn:
They don’t expect you to know everything on day one. You’ll receive:
- Hands-on training with senior IT engineers and team leads.
- Mentoring and career support to grow your technical skills and confidence.
- Real-world experience with ITIL frameworks, ticketing systems like ConnectWise, and managed service environments.
- Development in Microsoft technologies, cloud platforms, and customer service best practice.
What You’ll Need:
- A genuine interest in IT and solving technical issues.
- Some hands-on experience with computers (building, fixing, or supporting).
- Basic knowledge of Windows environments and networks.
- A customer-focused mindset and strong communication skills.
- Good organisational skills and ability to manage your time.
- A full UK driving licence – site visits are part of the role.
This Role Is Perfect For You If:
- You’re a school leaver, college graduate, passed IT apprentice, or self-taught techie ready to build your career.
- You’re eager to learn on the job and grow into a 2nd Line/Engineer role over time.
- You thrive in fast-paced, people-focused environments.
- You want to work for a company that will invest in your development.
About the Company:
Our client is a leading UK Managed Services Provider offering enterprise-level support to businesses across the country. Their team is friendly, passionate, and committed to technical excellence — and they’re proud to help the next generation of IT professionals get started.
Ready to launch your IT career?Apply now and start your journey with a team that values curiosity, commitment, and continuous learning.
IT Service Desk Support employer: Jobheron
Contact Detail:
Jobheron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Support
✨Tip Number 1
Familiarise yourself with common IT support tools and software, such as ticketing systems like ConnectWise. Understanding how these tools work will give you a head start in the role and show your enthusiasm for the position.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with clients, being able to communicate effectively and empathetically will set you apart from other candidates.
✨Tip Number 3
Gain some hands-on experience by volunteering or helping friends and family with their tech issues. This practical experience will not only boost your confidence but also demonstrate your commitment to learning and growing in the IT field.
✨Tip Number 4
Research the company and its values. Understanding their commitment to training and development can help you tailor your conversation during interviews, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace IT Service Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to IT support. Emphasise your problem-solving abilities and any hands-on experience with computers, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and eagerness to learn. Mention specific aspects of the job description that excite you, such as the opportunity for training and career development.
Highlight Customer Service Skills: Since this role involves providing excellent customer service, be sure to include examples of how you've successfully helped others in previous roles or experiences. This will demonstrate your customer-focused mindset.
Show Enthusiasm for Learning: In your application, express your willingness to learn and grow within the company. Mention your interest in gaining real-world experience with ITIL frameworks and Microsoft technologies, as this aligns with what the company offers.
How to prepare for a job interview at Jobheron
✨Show Your Passion for IT
Make sure to express your genuine interest in technology and problem-solving during the interview. Share any personal projects or experiences that highlight your enthusiasm for IT, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss how you would handle various customer service scenarios. Use examples from past experiences where you successfully resolved issues or helped someone out.
✨Familiarise Yourself with Key Technologies
Brush up on basic knowledge of Windows environments, Office 365, and networking fundamentals like DNS and DHCP. Being able to speak confidently about these topics will show that you're ready to learn and contribute from day one.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career development paths. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
