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- Tasks: Lead a team to coordinate building maintenance and ensure timely service delivery.
- Company: Join a leading property maintenance company with 19 years of national experience.
- Benefits: Enjoy 28 days holiday, a company pension, and fully funded training courses.
- Why this job: Advance your career in a supportive environment with a focus on sustainability and client satisfaction.
- Qualifications: Management experience in scheduling maintenance works is essential; HR experience preferred.
- Other info: This is a senior role with dedicated clients across Scotland and the UK.
The predicted salary is between 36000 - 60000 £ per year.
An experienced Facilities Maintenance Helpdesk Manager / Scheduler with experience coordinating reactive and planned building maintenance works is needed to join and lead our team at this leading property maintenance company based in Hamilton on a full-time basis. This position is a senior role and will have dedicated customers across Scotland and the UK assigned to you. You will give the best possible service, liaising with the helpdesk, different engineers and subcontractors to coordinate the jobs across the board.
The ideal candidate will have worked in a management role before booking engineers, scheduling them to different jobs, assigning the workload, and knowing how to raise a service job and adhere to certain SLAs. This is an excellent opportunity to further your career with a well-established company!
About the Company
They have been providing property maintenance at a national level for the last 19 years. Their business offers a wide range of services, including planned and reactive maintenance, compliance, refurbishments and FM services. Their team of experts accommodate all property and facility management requirements.
Key Responsibilities:
- Supervising sub-contractor attendance
- Reviewing RAM documentation
- Providing permit to work management support
- Supporting hard FM-related incident management
- Supporting the client with sustainability initiatives
- Managing critical spare inventory
- Providing hard FM performance reporting to the client team
- Performing and instructing routine audits (both performance and health and safety related)
- Liaising with your works planning helpdesk team to ensure PPM and reactive works are scheduled in a timely manner
- Coordinate and schedule engineer works to ensure timely service delivery across the UK
- Collaborate with engineers, clients, and stakeholders to arrange appointments and allocate resources effectively
- Utilise scheduling software and systems to manage work orders and maintain accurate records
- Monitor engineer availability, workload, and skillsets for optimal resource allocation
- Act as a central point of contact for clients, providing updates and addressing inquiries or concerns
- Liaise with the project team to ensure necessary equipment and materials are available for scheduled works
- Provide clear work instructions to engineers, including job scope, location, and client requirements
Required Experience:
- Management experience in a similar role, with knowledge of scheduling reactive and planned small building maintenance works
- Strong organisation skills and strong attention to detail
- Excellent communication skills and telephone manner
- Ability to work in a fast-paced environment and make efficient decisions quickly
- HR experience preferred
Benefits:
- Holiday entitlement 28 days, increasing year-to-year @ year 2 - (Max 31)
- Company pension
- Fully funded training courses to progress your employment position within the company
Facilities Maintenance Helpdesk Manager in Hamilton, Lanarkshire employer: Jobheron
Contact Detail:
Jobheron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Maintenance Helpdesk Manager in Hamilton, Lanarkshire
✨Tip Number 1
Familiarise yourself with the specific scheduling software and systems commonly used in facilities management. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the property maintenance industry, especially those who have experience in management roles. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and coordinated maintenance works in the past. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Research the company’s sustainability initiatives and be ready to discuss how you can contribute to these efforts. Showing that you align with their values can make a strong impression during your interview.
We think you need these skills to ace Facilities Maintenance Helpdesk Manager in Hamilton, Lanarkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and skills relevant to scheduling reactive and planned maintenance works. Use specific examples from your previous roles that demonstrate your ability to coordinate teams and manage workloads effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Facilities Maintenance Helpdesk Manager position. Mention your HR experience if applicable, and explain how your background aligns with the company's needs and values. Be sure to include why you want to work for this property maintenance company specifically.
Highlight Relevant Skills: Emphasise your strong organisational skills, attention to detail, and excellent communication abilities in both your CV and cover letter. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a managerial role.
How to prepare for a job interview at Jobheron
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples where you successfully coordinated teams, scheduled maintenance works, and managed workloads effectively.
✨Demonstrate Strong Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Use examples from past experiences to illustrate how you've effectively communicated with clients, engineers, and subcontractors.
✨Familiarise Yourself with Scheduling Software
Research the scheduling software commonly used in facilities management. If possible, mention any relevant experience you have with similar systems during the interview to show your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of scenarios where you had to make quick decisions or manage unexpected challenges, and be ready to share how you handled them.
