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- Tasks: Lead customer success strategy and drive retention for a fast-growing tech company.
- Company: Award-winning UK tech firm with a strong culture and impressive growth.
- Benefits: Competitive pay, private medical, 25 days leave, and flexible hybrid working.
- Why this job: Shape the future of customer success and work with top brands in a dynamic environment.
- Qualifications: Senior leadership experience in Customer Success within a B2B SaaS setting.
- Other info: Join a supportive team focused on innovation and measurable outcomes.
The predicted salary is between 72000 - 108000 £ per year.
Ready to own the customer journey at scale? Our client is an award-winning UK technology company operating at the cutting edge of digital experimentation, personalisation and optimisation. With 40%+ year-on-year growth, a blue-chip customer base, and a reputation for #1-rated service, this is a business on a serious upward trajectory and they are now looking for a Director of Customer Success to help take them to the next level.
This is a senior leadership role with real influence. Reporting directly to the CEO, you will shape customer success strategy, drive retention and expansion, and ensure customers achieve measurable business outcomes from highly impactful digital initiatives.
Why this Customer Success role stands out:
- Be a key member of the senior leadership team, shaping company strategy and growth
- Own the entire customer lifecycle from onboarding to advocacy
- Lead and scale a high-performing Customer Success organisation
- Work with well-known consumer brands and digital agencies
- Join a fast-growing SaaS business with a strong product, strong culture and strong momentum
- Enjoy a flexible hybrid working model and a genuinely supportive environment
Whats on offer?
- Competitive senior-level package
- Contributory pension
- Private medical, dental and travel insurance
- 25 days annual leave plus 2 paid charity volunteering days
- Paid sick leave
- Life assurance and income protection from day one
- Health & wellbeing support services
- Employee recognition scheme with real rewards
- Free on-site parking
- Friendly, inclusive and social workplace culture
Key Responsibilities of the Director of Customer Success:
- Defining and owning the Customer Success strategy, aligned to company growth goals
- Leading, mentoring and scaling teams across onboarding, account management, renewals and support
- Full ownership of gross and net revenue retention, renewals, expansion and customer lifetime value
- Ensuring customers achieve clear, measurable ROI from experimentation and optimisation initiatives
- Partnering closely with Sales on account strategy, renewals and expansion forecasting
- Building scalable Customer Success operating models, tools and governance for global growth
- Driving customer advocacy through long-term partnerships, references and case studies
- Acting as the customer voice internally, influencing Product, Engineering and roadmap priorities
- Collaborating with Professional Services leadership to ensure aligned outcomes and delivery quality
- Defining and tracking key success metrics including ARR, churn, adoption, CSAT, NPS and time-to-value
Skills & Experience:
- Proven senior leadership experience in Customer Success, Account Management or similar within a B2B SaaS environment
- Demonstrable ownership of retention, renewals, expansion revenue and churn reduction
- Experience building and scaling multi-disciplinary Customer Success or Services teams
- Strong commercial mindset - able to balance customer outcomes with revenue growth
- Track record of designing Customer Success operating models and lifecycle frameworks
- Confidence acting as executive sponsor for enterprise or strategic customers
- Solid understanding of digital optimisation, experimentation and analytics
- Highly data-driven, with experience using dashboards, health scores and forecasting tools
- Comfortable working cross-functionally at senior leadership level
- Polished communication skills and strong executive presence
Whats Next?
If you have the passion and senior management skills to hit the ground running, we would love to hear from you. APPLY NOW for immediate consideration.
Director of Customer Success in Egham employer: Jobheron
Contact Detail:
Jobheron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Success in Egham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the Director of Customer Success role. Highlight your achievements in customer retention and team leadership to make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can reinforce your interest and keep you top of mind. Plus, it shows your professionalism and enthusiasm for the position.
We think you need these skills to ace Director of Customer Success in Egham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Customer Success, especially in a B2B SaaS environment. We want to see how your skills align with the role and the company's growth goals.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven retention, renewals, or expansion revenue in previous roles. We love numbers, so include metrics that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can lead and inspire a team, so don’t be afraid to show us your passion for customer success and your leadership style.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get the ball rolling on your journey with us!
How to prepare for a job interview at Jobheron
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like ARR, churn, and NPS. Be ready to discuss how you've influenced these metrics in your previous roles. This shows you understand the importance of data-driven decision-making in customer success.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in building and scaling teams. Discuss how you've mentored others and driven a high-performance culture, as this role requires strong leadership skills.
✨Understand the Company’s Product and Market
Research the company’s offerings and their position in the market. Be prepared to discuss how you can leverage their technology to enhance customer outcomes. This demonstrates your genuine interest and strategic thinking.
✨Prepare for Cross-Functional Collaboration
Think about how you've worked with other departments, like Sales or Product, to achieve customer success. Be ready to share specific examples of how you’ve influenced product roadmaps or collaborated on account strategies.
