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- Tasks: Provide top-notch customer support from home, solving issues and helping customers.
- Company: Friendly small company with a supportive remote team culture.
- Benefits: Starting salary of £22,000, flexible hours, and full training provided.
- Why this job: Join a rewarding role where your communication skills make a real difference.
- Qualifications: Confident computer user with problem-solving skills and a positive attitude.
- Other info: Enjoy a flexible work environment with opportunities for growth.
The predicted salary is between 22000 - 30800 £ per year.
Customer Service / Support Desk Professional – Work From Home (Near to DN15) | Starting at £22,000 Monday to Friday (8 hours between 9am–6pm, flexible) IMMEDIATE START AVAILABLE Our client is a small, friendly company seeking a Support Desk Professional to join their growing remote team. You’ll provide high-quality customer support via email and an online ticketing portal — helping customers resolve issues efficiently and with a positive attitude. This is a fantastic opportunity for someone who enjoys problem-solving, clear communication, and delivering excellent service — all from the comfort of home. Key Responsibilities of the Customer Service Advisor / Support Desk: * Responding to customer queries and support tickets with professionalism and care * Investigating issues, identifying solutions, and ensuring timely resolution * Writing clear, friendly, and accurate replies to customers * Collaborating with team members to maintain excellent service standards What Our Client Is Looking For * Confident computer user with good typing speed and attention to detail * Quick learner who enjoys solving problems and thinking independently * Friendly, patient, and positive communicator * Reliable, organised, and able to manage time effectively when working from home What’s On Offer? * Full training and ongoing support from a helpful, experienced team * Flexible home-based role (with initial training near DN15 9ND) * Supportive environment where initiative and teamwork are valued * If you’re looking for a stable, rewarding role where you can use your communication skills and technical ability to help others, our client would love to hear from you. What’s Next? Apply today and start your next chapter as a valued member of a dedicated support team
Customer Service Advisor employer: Jobheron
Contact Detail:
Jobheron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you’d handle tricky situations or difficult customers. We want to demonstrate our problem-solving skills and positive attitude during the interview!
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows our enthusiasm and helps us figure out if the company is the right fit for us. Plus, it’s a great way to keep the conversation flowing!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and remind them of our interest in the role. Let’s make sure they remember us!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. We want to see how you can bring your problem-solving abilities and positive attitude to our team!
Show Off Your Communication Skills: Since you'll be responding to customer queries, it's crucial to demonstrate your clear and friendly communication style in your written application. Use simple language and keep it professional yet approachable — we love a good chat!
Highlight Your Tech Savvy: As a Support Desk Professional, being a confident computer user is key. Mention any relevant software or tools you're familiar with, and don't forget to showcase your typing speed and attention to detail — these are super important for the role!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on this exciting journey with our friendly team!
How to prepare for a job interview at Jobheron
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with common customer queries and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or solved problems. Be ready to discuss these during the interview, as it will highlight your quick-thinking skills and your ability to work independently, which are crucial for this position.
✨Emphasise Your Team Spirit
Even though this is a remote role, teamwork is still important. Share examples of how you've collaborated with others in previous jobs or projects. This will show that you can maintain excellent service standards while working from home and that you're a reliable team player.