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- Tasks: Lead and scale a Customer Success team in a fast-growing digital insurance tech company.
- Company: Join Sure, a dynamic player in digital insurance technology, focused on customer success.
- Benefits: Enjoy unlimited PTO, mental health resources, and a work-from-home stipend.
- Why this job: Shape a world-class team while driving revenue growth and building relationships with C-suite executives.
- Qualifications: 10+ years in customer success; 3+ years leading teams; strong consultative selling skills.
- Other info: This is a remote role, allowing you to work from anywhere.
The predicted salary is between 43200 - 72000 £ per year.
VP of Customer Success (Remote – Anywhere)
VP of Customer Success (Remote – Anywhere)
This position is posted by Jobgether on behalf of Sure. We are currently looking for a VP of Customer Success in Anywhere.
This leadership role offers the chance to build and scale a high-impact Customer Success organization within a fast-growing digital insurance technology company. As the inaugural Customer Success leader, you will own enterprise customer retention, growth, and monetization, developing deep, trusted relationships with C-suite executives. You will drive revenue expansion by optimizing customer programs and creating scalable processes to support sustainable growth. This role demands a strategic thinker with hands-on experience in consultative enterprise environments, capable of shaping a world-class team from the ground up while delivering immediate business results.
Accountabilities:
- Own net dollar retention and gross written premium growth targets across the enterprise customer base
- Drive revenue expansion through program optimization, account management, and upsell initiatives
- Guide newly launched customer programs to rapid adoption and long-term success
- Act as the primary strategic advisor to enterprise clients, balancing advocacy with business objectives
- Maintain direct relationships with C-suite executives, establishing trust and partnership
- Develop scalable playbooks, processes, and workflows to support Customer Success growth
- Collaborate with executive leadership to define KPIs and reporting frameworks based on real results
Requirements
- 10+ years of hands-on customer success, account management, or related experience managing complex enterprise accounts
- 3+ years building and leading Customer Success teams from early stages
- Proven ability to drive revenue growth and retention both as an individual contributor and a team leader
- Demonstrated success scaling Customer Success organizations from inception to mature teams
- Skilled in consultative selling and solution-based approaches
- Deep understanding of SaaS success metrics such as NDR, GRR, and NPS
- Comfortable making tough decisions and managing difficult conversations directly with clients
- Self-starter mindset with a vision for future organizational growth while executing current priorities
Benefits
- Unlimited Paid Time Off to encourage work-life balance
- Access to company-provided mental health resources, including meditation app and wellness hours
- Work-from-home stipend to support a productive remote work environment
- Comprehensive medical, dental, and vision insurance plans
- Equity participation and 401(k) retirement savings plan
- Generous parental leave policies
- Commitment to diversity and equal opportunity employment practices
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job\’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
Seniority level
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Seniority level
Executive
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Non-profit Organizations and Primary and Secondary Education
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VP of Customer Success (Remote - Anywhere) employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP of Customer Success (Remote - Anywhere)
✨Tip Number 1
Network with professionals in the Customer Success field, especially those who have experience in SaaS environments. Attend industry events or webinars to connect with potential colleagues and learn about best practices that can help you stand out.
✨Tip Number 2
Familiarise yourself with the latest trends and metrics in Customer Success, such as Net Dollar Retention (NDR) and Net Promoter Score (NPS). Being well-versed in these concepts will demonstrate your expertise and strategic thinking during discussions with hiring managers.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven revenue growth and customer retention in previous roles. Highlighting your hands-on experience and successful strategies will show that you're capable of delivering immediate results in this leadership position.
✨Tip Number 4
Research the company’s current customer success initiatives and be ready to suggest improvements or new strategies. This proactive approach will not only showcase your knowledge but also your commitment to helping the company succeed from day one.
We think you need these skills to ace VP of Customer Success (Remote - Anywhere)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and account management. Focus on your achievements in driving revenue growth and retention, as these are key for the VP of Customer Success role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and leadership skills. Mention specific examples of how you've built and scaled customer success teams, and how you can apply that experience to Sure's needs.
Highlight Relevant Metrics: In your application, emphasise your understanding of SaaS success metrics like NDR, GRR, and NPS. Providing concrete numbers from your past roles can demonstrate your ability to meet the company's targets.
Showcase Your Consultative Approach: Illustrate your consultative selling skills in your application. Discuss how you've successfully managed complex enterprise accounts and built trusted relationships with C-suite executives, as this is crucial for the role.
How to prepare for a job interview at Jobgether
✨Understand the Company and Its Culture
Before your interview, take some time to research Sure and its approach to customer success. Familiarise yourself with their values, mission, and recent developments in the digital insurance technology space. This will help you align your answers with their culture and demonstrate your genuine interest in the company.
✨Prepare for Strategic Questions
As a VP of Customer Success, you'll be expected to think strategically. Prepare to discuss how you would drive revenue expansion and improve customer retention. Think of specific examples from your past experiences where you've successfully implemented strategies that led to measurable results.
✨Showcase Your Leadership Skills
This role requires building and leading a Customer Success team. Be ready to share your leadership philosophy and experiences. Discuss how you've developed teams in the past, focusing on your approach to mentoring, coaching, and fostering a collaborative environment.
✨Demonstrate Your Relationship-Building Skills
Since you'll be working closely with C-suite executives, it's crucial to showcase your ability to build trust and maintain relationships. Prepare examples of how you've successfully navigated complex client interactions and how you balance advocacy with business objectives.
