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For Companies At a Glance
- Tasks: Lead and scale a high-performing Professional Services team in a dynamic SaaS environment.
- Company: Join a forward-thinking company focused on customer success and innovative service delivery.
- Benefits: Enjoy flexible remote work, competitive salary, generous PTO, and comprehensive health coverage.
- Why this job: Shape the future of service delivery for enterprise clients while fostering a culture of excellence.
- Qualifications: 10-15+ years in Professional Services leadership, ideally in SaaS or telecom sectors.
- Other info: Collaborative culture with opportunities for strategic influence and professional growth.
The predicted salary is between 60000 - 84000 £ per year.
This role is responsible for building and scaling a high-performing Professional Services organization that drives customer adoption, accelerates time-to-value, and supports long-term retention in a SaaS environment. You will define service strategy, design repeatable delivery models, and ensure successful implementations, integrations, and migrations. Partnering closely with Product, Sales, and Customer Success teams, you will influence roadmaps, optimize operational processes, and balance standardization with customer-specific needs. You will also oversee financial performance, team development, and cross-functional alignment, ensuring that Professional Services becomes a key enabler of growth and customer success. This position offers the opportunity to lead at a strategic level, shaping the service experience for enterprise and carrier-grade clients while fostering a culture of operational excellence.
Responsibilities
- Define and execute the Professional Services strategy to support a SaaS, subscription-first business model.
- Design scalable, repeatable service offerings that prioritize standardization, configurability, and reuse.
- Own end-to-end delivery of implementations, integrations, migrations, and upgrades, ensuring quality, predictability, and customer satisfaction.
- Partner with Product to influence roadmap decisions that reduce implementation complexity and accelerate adoption.
- Manage the Professional Services P&L, ensuring profitability, gross margin, and cost-effective resource utilization.
- Act as an executive sponsor for strategic accounts and complex implementations to drive adoption and expansion.
- Lead and develop a team of implementation consultants, solution architects, and engineers, fostering accountability and growth.
- Collaborate across Product, Sales, Customer Success, Finance, and Legal to align go-to-market strategies and delivery processes.
Requirements
- 10–15+ years of experience in Professional Services or Consulting leadership, ideally within SaaS or telecom-adjacent software companies.
- Proven experience scaling Professional Services in subscription-based business models.
- Deep understanding of telecom SaaS platforms, such as OSS/BSS, CPaaS, billing, provisioning, or network automation.
- Demonstrated ownership of services P&L with strong margin management.
- Experience balancing standardized service delivery with customer-specific needs in enterprise deployments.
- Executive-level customer presence and experience managing enterprise and carrier-grade client relationships.
- Strong leadership, strategic thinking, and cross-functional collaboration skills.
- MBA or equivalent advanced degree is a plus.
Benefits
- Flexible remote work with hybrid options.
- Competitive salary range: $222,700 - $247,400 USD (US) or $221,900 - $246,500 CAD (Canada).
- Generous Paid Time Off and parental/maternity leave policies.
- Comprehensive health coverage including Medical, Dental, Vision, and Prescription benefits.
- 401(k) retirement plan with employer match (US) and support for financial wellness.
- Professional development and continuing education support.
- Wellness benefits and home office setup allowance.
- Collaborative, innovative culture with opportunities to influence strategic service delivery.
Vice President of Professional Services employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President of Professional Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that VP role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their services, culture, and recent news. We want you to walk in confidently, ready to discuss how your experience aligns with their goals, especially in scaling Professional Services.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've built and developed high-performing teams in the past. We need to see that you can foster accountability and growth, which is crucial for a VP role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got an AI-powered matching process that ensures your application gets the attention it deserves. Plus, it speeds up the review process, so you can get to those interviews faster!
We think you need these skills to ace Vice President of Professional Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Vice President of Professional Services role. Highlight your experience in SaaS and how you've successfully scaled Professional Services in previous positions. We want to see how you can bring that expertise to our team!
Showcase Your Leadership Skills: This role is all about leading a high-performing team, so don’t hold back on sharing your leadership experiences. Talk about how you've developed teams and fostered growth in your past roles. We love seeing candidates who can inspire and motivate others!
Demonstrate Strategic Thinking: We’re looking for someone who can define and execute a service strategy. Use your application to illustrate your strategic thinking skills. Share examples of how you've influenced roadmaps or optimised processes in your previous roles. Show us you can think big!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us get your application in front of the right people quickly. Plus, it’s super easy and straightforward—just a few clicks and you’re done!
How to prepare for a job interview at Jobgether
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of SaaS business models and how they apply to Professional Services. Brush up on telecom SaaS platforms like OSS/BSS and CPaaS, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in scaling Professional Services teams. Be ready to discuss how you've fostered accountability and growth within your teams in previous roles.
✨Understand Financial Performance
Since you'll be managing the Professional Services P&L, be prepared to discuss your experience with margin management and cost-effective resource utilisation. Bring specific examples of how you've improved profitability in past positions.
✨Collaborate Across Functions
Demonstrate your ability to work cross-functionally by preparing examples of how you've partnered with Product, Sales, and Customer Success teams. Highlight any successful strategies you've implemented that align go-to-market strategies with service delivery.
