At a Glance
- Tasks: Lead and scale the Customer Success team to drive revenue growth and retention.
- Company: Join a leading ad tech company with a focus on innovation and collaboration.
- Benefits: Enjoy competitive pay, comprehensive health coverage, and a flexible remote-first work environment.
- Other info: Opportunity for strategic influence and career growth in a dynamic global organisation.
- Why this job: Make a significant impact in a fast-paced ad tech ecosystem while working with top-tier publishers.
- Qualifications: Extensive leadership experience in customer success within ad tech or complex technical environments.
The predicted salary is between 120000 - 150000 £ per year.
This position is listed on behalf of a partner company, who manages all applications and next steps.
Our partner is looking for a SVP, Customer Success based in United Kingdom.
This is a senior executive role responsible for shaping and scaling the post-sales customer success organization in a high-growth, technically complex ad tech environment.
You will define the strategy for revenue expansion across an established publisher portfolio, ensuring customers fully leverage the platform to maximize monetization outcomes.
The role blends commercial leadership with deep technical understanding of programmatic advertising ecosystems.
You will oversee retention, expansion, and service excellence, while driving operational rigor across multi‑tier teams.
Acting as both a strategic leader and escalation point, you will influence enterprise publisher relationships at the highest level.
This position requires strong cross‑functional collaboration with engineering, yield, product, and support teams to ensure seamless execution and measurable revenue impact.
Accountabilities: You will lead the end‑to‑end Customer Success organization with a focus on revenue growth, retention, and operational excellence across a global publisher base.
Own expansion strategy across the customer portfolio, driving upsell and cross‑sell initiatives that maximize publisher revenue through adoption of full platform capabilities.
Partner with technical and yield teams to design and execute scalable optimization strategies that improve monetization performance across programmatic channels.
Establish proactive churn prevention frameworks, identifying at‑risk accounts early and driving structured intervention strategies to protect and grow revenue.
Serve as the final escalation point for complex, high‑stakes publisher issues, ensuring resolution with technical depth and executive presence.
Define operational standards and team structure to elevate technical capability within Customer Success and reduce escalation dependency.
Lead cross‑functional alignment with engineering, product, onboarding, and support teams to eliminate friction and improve customer lifecycle execution.
Represent the organization in strategic publisher engagements, including executive‑level relationship management and periodic customer visits.
Requirements: You bring extensive leadership experience in customer success or post‑sales organizations within ad tech or similarly complex technical ecosystems, combined with strong commercial and technical acumen. 7 to 10+ years of experience in senior customer success, post‑sales leadership, or executive operational roles, ideally within ad tech or programmatic advertising.
Deep understanding of programmatic ecosystem concepts including header bidding, ad serving systems, supply path optimization, and yield management principles.
Proven ability to design and execute revenue expansion and retention strategies that deliver measurable financial impact.
Strong leadership experience managing multi‑layer teams, including directors and senior managers in technical or hybrid organizations.
Ability to translate complex technical concepts into clear business insights for both technical and non‑technical stakeholders.
Excellent communication and executive presence with experience handling enterprise‑level client relationships.
Strong analytical mindset with the ability to connect performance data to strategic customer outcomes.
Benefits: Competitive executive‑level compensation package Comprehensive health, dental, and vision coverage Remote‑first working environment with flexibility Opportunity to lead and scale a high‑impact global customer success organization Exposure to top‑tier enterprise publishers in a fast‑moving ad tech ecosystem Strong cross‑functional collaboration with engineering, product, and revenue teams Leadership role with significant strategic influence and ownership #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land SVP, Customer Success
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobgether. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobgether before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace SVP, Customer Success
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobgether:Your cover letter is your chance to shine! Tell us why you want to work at Jobgether specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobgether!
How to prepare for a job interview at Jobgether
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
