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- Tasks: Manage strategic customer accounts and enhance client satisfaction remotely.
- Company: Join a dynamic partner company focused on customer success.
- Benefits: Competitive salary, full-time remote work, and professional growth opportunities.
- Why this job: Be the key contact for clients and help them maximise their service value.
- Qualifications: 3–5+ years in customer success and negotiation skills required.
- Other info: Ideal for those passionate about B2B SaaS in the manufacturing sector.
The predicted salary is between 36000 - 60000 £ per year.
A partner company is seeking a Customer Success Account Manager to manage strategic customer accounts and enhance client satisfaction. You will be the primary contact for assigned customers, helping them maximize their value from the services offered.
The ideal candidate has 3–5+ years in customer success, expertise in negotiation, and is familiar with B2B SaaS, particularly in manufacturing.
This position offers a competitive salary, a full-time remote role, and opportunities for professional growth.
Strategic Customer Success Lead — Remote employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Lead — Remote
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly, especially if they’re in the B2B SaaS space. Be ready to discuss how your experience aligns with their needs and how you can enhance client satisfaction.
✨Tip Number 3
Showcase your negotiation skills! During interviews, share specific examples of how you've successfully navigated challenging situations with clients. This will demonstrate your expertise and ability to manage strategic accounts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Strategic Customer Success Lead — Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and any relevant B2B SaaS knowledge. We want to see how your skills align with the role, so don’t be shy about showcasing your negotiation expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can enhance client satisfaction. We love seeing genuine enthusiasm for the role!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your impact. Numbers speak volumes, so if you’ve improved customer retention or satisfaction scores, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jobgether
✨Know Your Customer Success Stuff
Make sure you brush up on your customer success knowledge, especially in the B2B SaaS space. Be ready to discuss how you've helped clients maximise their value in previous roles, and have specific examples at hand that showcase your negotiation skills.
✨Research the Company and Its Clients
Dive deep into the partner company's background and their client base. Understanding their services and how they cater to the manufacturing sector will help you tailor your responses and show that you're genuinely interested in their mission.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical customer issues or negotiate terms. Practise articulating your thought process clearly and confidently, as this will demonstrate your problem-solving abilities and strategic thinking.
✨Showcase Your Remote Work Skills
Since this is a remote role, be prepared to discuss how you manage your time and stay productive while working from home. Share any tools or strategies you use to maintain communication and collaboration with clients and team members.
