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For Companies At a Glance
- Tasks: Drive customer success for enterprise clients and enhance their experience with our platform.
- Company: Join a forward-thinking company shaping the future of supply chain management.
- Benefits: Be part of a world-class team with rapid career growth and impactful work.
- Why this job: Make a real difference in the supply chain landscape while working remotely.
- Qualifications: 5+ years in managing enterprise SaaS accounts, fluent in English, German preferred.
- Other info: Enjoy a dynamic work environment with opportunities to influence customer success.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for a Customer Success Manager - REMOTE. In this high-impact role, you will be responsible for driving enterprise customer success across Europe, ensuring that clients derive measurable value from our cutting-edge platform. You will serve as a pivotal partner to procurement leaders and supply chain executives, guiding them through their modernization journey. The role demands a blend of client management and analytical skills to foster retention and growth. You will have the opportunity to shape processes that enhance customer outcomes, directly impacting our partner's success and the broader supply chain landscape.
Accountabilities
- Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, and measurable business impact.
- Lead day-to-day relationships with customer owners and functional leads.
- Translate platform usage into quantifiable outcomes such as cost savings and supply chain resilience.
- Build and refine scalable processes and customer-facing materials to strengthen adoption.
- Collaborate with Sales, Product, and Engineering to address customer needs and improve product experience.
Requirements
- 5–10 years of total professional experience.
- 3–5+ years managing enterprise SaaS accounts.
- Professional fluency in English; German fluency preferred.
- Remote work experience within Europe, preferably residing in the DACH region.
- Experience in Chemicals, Manufacturing, or Supply Chain/Procurement sectors.
Benefits
- Play a key role in shaping the Customer Success organization.
- Impact the physical supply chain that the world relies on.
- Work alongside a world-class team in a rapid career acceleration environment.
Sr. Customer Success Manager - REMOTE employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Success Manager - REMOTE
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those in customer success or supply chain roles. A friendly chat can lead to valuable insights and even job referrals.
✨Tip Number 2
Prepare for virtual interviews by practising common questions and showcasing your experience with enterprise SaaS accounts. We want you to shine, so make sure you can articulate how you've driven customer success in past roles.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss specific examples of how you've translated platform usage into measurable outcomes. This will demonstrate your ability to impact customer retention and growth.
✨Tip Number 4
Apply through our website! Our AI-powered matching process ensures your application gets the attention it deserves. Plus, it speeds up the review process, giving you a better shot at landing that dream role.
We think you need these skills to ace Sr. Customer Success Manager - REMOTE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Sr. Customer Success Manager. Highlight your experience in managing enterprise SaaS accounts and any relevant industry knowledge, especially in Chemicals or Supply Chain.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your skills can drive measurable value for our clients. Keep it concise but impactful.
Showcase Your Achievements: When detailing your experience, focus on quantifiable outcomes you've achieved in previous roles. Whether it's cost savings or improved customer retention, we want to see how you've made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us match your profile with the role quickly and ensures your application gets the attention it deserves!
How to prepare for a job interview at Jobgether
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to translate platform usage into quantifiable outcomes like cost savings and supply chain resilience. This will show your potential employer that you can drive measurable value for their clients.
✨Showcase Your SaaS Experience
Be ready to discuss your experience managing enterprise SaaS accounts in detail. Prepare specific examples of how you've driven onboarding, adoption, and retention in previous roles. This will demonstrate your capability to handle the responsibilities of the position effectively.
✨Familiarise Yourself with the Industry
Research the Chemicals, Manufacturing, and Supply Chain sectors before your interview. Understanding industry trends and challenges will help you engage in meaningful conversations and showcase your analytical skills, which are crucial for this role.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. Inquire about their customer success strategies or how they measure client satisfaction. This not only shows your interest in the role but also helps you assess if the company aligns with your career goals.
