Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage strategic customer accounts and drive their success through engagement and new feature adoption.
- Company: Join a forward-thinking company focused on customer satisfaction and retention.
- Benefits: Competitive salary, bonuses, remote work, and professional development opportunities.
- Why this job: Make a meaningful impact in customer success while working flexibly from anywhere.
- Qualifications: 3-5 years in Customer Success or Account Management with strong communication skills.
- Other info: Enjoy a diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
This position is for a Customer Success Account Manager - REMOTE. In this role, you will manage strategic customer accounts, ensuring they derive maximum value from our technology offerings. You will be the primary contact for your assigned customers, fostering long-term relationships and driving their success further through engagement and the adoption of new features. Your expertise in account management will be crucial in understanding customer workflows, addressing their challenges, and facilitating growth opportunities. Join us to make a meaningful impact in customer satisfaction and retention.
Accountabilities
- Act as primary CS contact for an assigned customer portfolio
- Understand production workflows, challenges, and priorities in relevant industries
- Conduct QBRs, success reviews, health-checks and value reporting
- Drive adoption of newly released features and tools
- Own renewal cycles end-to-end, including proposal creation and negotiation
- Identify upsell opportunities, expansions of modules or production lines
- Forecast renewals and expansion revenue accurately
- Work closely with Support, Delivery, Product and Sales teams to resolve issues
- Ensure customers receive proper training and onboarding
- Maintain CRM accuracy and produce monthly updates on account health
Requirements
- 3–5+ years in Customer Success, Account Management, or a similar role
- Experience negotiating renewals and commercial contracts
- Strong communication skills with stakeholders
- Analytical mindset comfortable discussing ROI and efficiency
- Ability to manage multiple enterprise customers simultaneously
- Familiar with B2B SaaS, preferably in manufacturing
Benefits
- Competitive salary with bonus, aligned with local market benchmarks
- Full-time, permanent remote position
- Opportunities for professional development and growth
- Flexible work environment
- Diversity and Inclusion in the workplace
Sr. Customer Success Account Manager - Remote employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Success Account Manager - Remote
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in their success.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer success. Think about how you can demonstrate your analytical mindset and negotiation skills through real-life examples.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Sr. Customer Success Account Manager - Remote
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Account Manager role. Highlight your experience in managing customer accounts and driving engagement, as this will show us you understand what we're looking for.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to foster long-term relationships and drive customer success. Numbers and examples speak volumes, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us quickly see how you fit into our team.
Apply Through Our Website: We encourage you to submit your application through our website. This way, we can ensure your application is processed efficiently and fairly, giving you the best chance to shine in front of the hiring team.
How to prepare for a job interview at Jobgether
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their specific needs. Familiarise yourself with the challenges they face in their workflows and how the technology offerings can address these. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Success Stories
Prepare to share specific examples from your past experiences where you successfully managed customer accounts. Highlight instances where you drove adoption of new features or negotiated renewals. This not only demonstrates your expertise but also gives a tangible sense of your impact on customer satisfaction and retention.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask insightful questions about their current customer success strategies and how they measure account health. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
✨Be Ready for Role-Play Scenarios
Expect to encounter role-play scenarios where you might need to negotiate a renewal or handle a customer complaint. Practising these scenarios beforehand can help you articulate your thought process clearly and demonstrate your problem-solving skills effectively during the interview.
