At a Glance
- Tasks: Oversee retail operations, manage orders, and improve processes for efficient fulfillment.
- Company: Join a dynamic partner company focused on innovative retail solutions.
- Benefits: Competitive salary, generous PTO, wellness perks, and fully remote work.
- Other info: Great opportunities for professional growth in a supportive, high-trust environment.
- Why this job: Make a real impact in retail operations while driving continuous improvement.
- Qualifications: 3+ years in retail operations with strong analytical and communication skills.
The predicted salary is between 67500 - 82500 £ per year.
This position is listed on behalf of a partner company, who manages all applications and next steps.
Our partner is looking for a Senior Retail Operations Specialist based in United Kingdom.
This is a high-impact retail operations role responsible for keeping day-to-day fulfillment running accurately, efficiently, and reliably.
You will oversee retail orders, inventory availability, OTIF performance, and logistics coordination across key retail and distribution partners.
The role combines operational ownership with strong analytical thinking, helping identify risks before they become costly disruptions.
You will work closely with internal teams, 3PLs, retailers, and logistics partners to resolve issues and maintain strong service levels.
There is significant scope to improve processes, build scalable SOPs, and introduce smarter tools and AI-enabled workflows.
Success will come from being proactive, organized, data-driven, and comfortable taking ownership in a fast-moving environment.
This is an opportunity to play a central role in scaling a retail operation while continuously improving how the business works.
- Accountabilities
- Own day-to-day retail order fulfillment, proactively monitoring shipments and resolving potential delivery issues before they result in late or incomplete orders.
- Manage base inventory proactively, identifying potential shortages and communicating risks early enough to prevent order shortfalls.
- Process new retail orders accurately and within required timelines to maintain consistent product availability and service levels.
- Conduct inventory reviews ahead of promotions and new product launches to ensure sufficient stock and smooth execution.
- Track OTIF performance, chargebacks, late shipments, and related operational metrics, using insights to drive continuous improvement.
- Manage relationships with 3PL and logistics partners, resolving escalations and ensuring agreed service levels and SLAs are consistently met.
- Develop, maintain, and document retail operations SOPs covering receiving, lot and expiry management, promotions, returns, and other key processes.
- Identify operational inefficiencies and implement improvements that increase accuracy, speed, scalability, and overall service quality.
- Evaluate and introduce appropriate technology, automation, and AI tools to streamline workflows and improve retail operations.
- Collaborate effectively with internal teams and external retail and logistics stakeholders to ensure reliable end-to-end fulfillment.
Requirements
- 3+ years of experience in retail operations, order fulfillment, replenishment, or a related function within a CPG environment.
- Direct experience working with Walmart and club channels such as Sam's Club or Costco; experience with distributors such as UNFI or Ke HE is highly desirable.
- Solid understanding of EDI order management, lot codes, expiration handling, and retail fulfillment processes.
- Strong analytical capabilities and the ability to use operational data to identify risks, investigate issues, and make informed decisions.
- Advanced working knowledge of Excel or Google Sheets, including pivot tables, VLOOKUPs, and basic modeling.
- Experience working with ERP and WMS platforms; familiarity with Fulfil. io is a strong advantage.
- Strong communication skills and confidence working with both internal stakeholders and external retail, 3PL, and logistics partners.
- Comfortable using AI tools such as Claude to improve productivity, analyze problems, and develop more efficient ways of working.
- Demonstrated ability to identify inefficiencies and implement practical improvements rather than simply maintaining existing processes.
- Proactive approach to problem-solving, with the ability to identify potential issues before they become operational disruptions.
- Highly organized and able to manage multiple priorities effectively under pressure.
- Independent, accountable, and comfortable taking ownership of outcomes without requiring close supervision.
- Curious and improvement-oriented, with a consistent focus on finding cleaner, faster, and more scalable solutions.
Benefits
- Base salary range of $90,000–$100,000 plus bonus, depending on experience.
- Competitive total compensation aligned with market conditions, company stage, industry, and location.
- Comprehensive benefits package designed to support employee and family well-being.
- Strong benefits coverage for employees and their families.
- Generous paid time off.
- Free product subscriptions.
- Additional wellness and health-focused perks.
- Fully remote, high-trust working environment.
- Opportunities to make a significant operational impact and contribute to business growth.
- Biannual company off-sites providing opportunities for team connection and collaboration.
- Opportunities for professional growth and increased responsibility in a scaling organization.
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Senior Retail Operations Specialist employer: Jobgether
At Jobgether, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our remote working environment allows for flexibility while providing ample opportunities for professional growth and development in the tech industry. Join us to make a meaningful impact in enhancing open-source technology adoption, all while enjoying the benefits of a supportive team and a commitment to your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Operations Specialist
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Jobgether, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Jobgether!
We think you need these skills to ace Senior Retail Operations Specialist
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Jobgether, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Jobgether and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Jobgether that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Jobgether
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
