At a Glance
- Tasks: Guide public sector organisations in optimising a leading DevSecOps platform post-sales.
- Company: Join a partner company with a focus on customer success and innovative tech solutions.
- Benefits: Enjoy flexible paid time off, equity opportunities, and a supportive remote work environment.
- Other info: Fully remote role with excellent career growth and collaborative culture.
- Why this job: Make a real impact in the public sector while growing your technical expertise.
- Qualifications: Experience in DevSecOps and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior PubSec Customer Success Engineer based in the United Kingdom. This is an exciting opportunity for a technically skilled customer-facing professional to help public sector organizations maximize the value of a leading DevSecOps platform. In this role, you will act as a trusted advisor throughout the post-sales journey, guiding customers on implementation, adoption, and optimization of modern software development and security practices. Working within a highly collaborative and fully remote environment, you will partner with cross-functional teams to deliver technical expertise, best-practice guidance, and enablement programs. The position offers exposure to complex enterprise environments and mission-critical use cases, allowing you to influence customer outcomes at scale. Ideal for someone passionate about DevSecOps, customer success, and continuous learning, this role combines deep technical engagement with meaningful business impact.
Accountabilities:
- Serve as a trusted technical advisor to customers throughout the post-sales lifecycle, delivering expert guidance on platform adoption, implementation, and best practices.
- Partner closely with Customer Success Managers and other stakeholders to support customer success initiatives across source code management, continuous integration, continuous delivery, DevSecOps, Agile Planning, and related workflows.
- Deliver customer enablement through webinars, workshops, hands-on labs, office hours, demonstrations, and tailored technical engagements.
- Provide architectural recommendations and technical consultation that align platform capabilities with customer objectives and operational goals.
- Collaborate with account teams to support adoption, retention, and long-term customer value through technical expertise and strategic guidance.
- Develop reusable enablement resources, technical content, and educational materials that support customer learning and self-service.
- Continuously build expertise in relevant technologies through training, certifications, documentation contributions, and practical solution development.
Requirements:
- Experience supporting DevSecOps, software development lifecycle, source code management, CI/CD, Agile Planning, or related technical workflows.
- Strong technical background in software engineering, systems engineering, cloud technologies, or similar disciplines.
- Ability to translate complex technical concepts into practical business outcomes for both technical and non-technical stakeholders.
- Experience working in customer-facing roles such as Customer Success, Solutions Engineering, Technical Consulting, Professional Services, or related functions.
- Excellent communication and presentation skills, with confidence delivering workshops, technical discussions, and virtual engagements.
- Strong organizational and time management skills, with the ability to manage multiple customer engagements simultaneously.
- Demonstrated commitment to continuous learning, technical growth, and staying current with evolving DevSecOps technologies and industry best practices.
- Ability to work effectively in a distributed, remote-first environment while collaborating across global teams and time zones.
Benefits:
- Comprehensive benefits designed to support health, financial well-being, and work-life balance.
- Flexible Paid Time Off policy.
- Equity compensation opportunities and Employee Stock Purchase Plan.
- Dedicated Growth and Development Fund to support professional learning and career advancement.
- Generous parental leave program.
- Home office support to help create a productive remote working environment.
- Access to Team Member Resource Groups and an inclusive, collaborative culture.
- Fully remote work environment with flexibility and global collaboration opportunities.
Senior PubSec Customer Success Engineer employer: Jobgether
Join a forward-thinking company that prioritises employee well-being and professional growth, offering a fully remote work environment that fosters collaboration across global teams. As a Senior PubSec Customer Success Engineer, you will benefit from comprehensive health and financial support, flexible paid time off, and a dedicated fund for your continuous learning and career advancement. With a strong commitment to inclusivity and a culture that values your contributions, this role provides a unique opportunity to make a meaningful impact in the public sector while advancing your technical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Senior PubSec Customer Success Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobgether. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobgether before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior PubSec Customer Success Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobgether:Your cover letter is your chance to shine! Tell us why you want to work at Jobgether specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobgether!
How to prepare for a job interview at Jobgether
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
