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For Companies At a Glance
- Tasks: Guide enterprise clients to maximise value from a high-impact HR platform.
- Company: Join a fast-growing global Customer Experience organisation.
- Benefits: Enjoy remote work, competitive salary, equity, and generous time off.
- Other info: Work autonomously in a dynamic, async-first environment with global teams.
- Why this job: Make a real impact by driving customer success and revenue growth.
- Qualifications: 6+ years in Customer Success or Account Management with SaaS experience.
The predicted salary is between 60000 - 80000 £ per year.
We are currently looking for a Senior Customer Success Manager – MM/Enterprise in the United Kingdom. This role sits at the center of a fast-growing global Customer Experience organization, focused on helping enterprise and mid-market clients maximize value from a complex, high-impact HR and global employment platform. You will act as a strategic advisor to senior stakeholders, guiding customers through onboarding, adoption, expansion, and long-term success. The position combines consultative relationship management with commercial ownership, including retention and growth of key accounts. You will collaborate closely with Product, Sales, Engineering, and Operations to solve sophisticated customer challenges and shape product direction. Operating in a fully remote, async-first environment, you’ll work with distributed teams across multiple regions. This is a high-visibility role where your ability to influence, educate, and drive outcomes directly impacts customer success and revenue growth.
Accountabilities
- You will own the end-to-end success of mid-market and enterprise customers, acting as their strategic partner to ensure they achieve measurable business outcomes while expanding their use of the platform.
- Develop and maintain strong executive-level relationships across complex customer organizations, serving as a trusted advisor on strategy, adoption, and growth.
- Build tailored success plans with clear milestones, KPIs, and measurable value realization aligned to customer objectives.
- Identify expansion opportunities including upsell, cross-sell, and additional services, contributing directly to revenue growth and net retention.
- Lead onboarding, adoption, and value acceleration initiatives to ensure customers quickly realize product impact.
- Collaborate cross-functionally with Product, Sales, Engineering, Support, and Legal to resolve issues and improve customer experience.
- Translate customer insights into internal feedback loops to influence roadmap and product improvements.
- Manage complex stakeholder environments across technical and business teams in global enterprise accounts.
- Act as a subject matter expert on platform capabilities, market trends, and best practices in global employment solutions.
Requirements
- This role requires a strong blend of enterprise customer success expertise, commercial acumen, and technical understanding of SaaS platforms in complex environments.
- 6+ years of experience in Customer Success, Account Management, or similar roles within SaaS, preferably with enterprise or mid-market clients.
- Proven experience managing large, complex accounts with multiple stakeholders and driving retention and expansion outcomes.
- Strong ability to build relationships with senior executives and influence decision-making at all levels.
- Solid understanding of SaaS platforms, HR tech, global employment, or related enterprise software ecosystems.
- Demonstrated success in identifying commercial opportunities and driving upsell/cross-sell revenue.
- Excellent communication, presentation, and negotiation skills in English.
- Strong analytical mindset with the ability to interpret data and translate it into actionable customer strategies.
- Experience working in global, distributed, or remote-first organizations is a strong plus.
- Ability to thrive in a fast-paced, asynchronous environment with high autonomy and ownership.
Benefits
- Fully remote role with flexibility to work from anywhere within the eligible region.
- Competitive base salary with performance-based variable compensation (OTE structure).
- Equity package enabling participation in company growth.
- Flexible working hours and async-first culture supporting work-life balance.
- Generous paid time off and global parental leave policies.
- Health, dental, and wellbeing benefits depending on location.
- Learning and development budget for professional growth.
- Home office and equipment support.
- Strong culture of autonomy, trust, and ownership.
- Opportunity to work with global enterprise clients and shape high-impact customer outcomes.
Senior Customer Success Manager - MM/Ent employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - MM/Ent
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend virtual events, and engage on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services inside out. We want you to be able to discuss how your experience aligns with their goals, especially in customer success and SaaS.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific outcomes and metrics that demonstrate your impact. We love seeing candidates who can quantify their success in driving customer retention and growth.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We believe this shows your enthusiasm and professionalism, which are key traits for a Senior Customer Success Manager.
We think you need these skills to ace Senior Customer Success Manager - MM/Ent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience with enterprise clients and how you've driven retention and growth in previous positions. We want to see how you can bring value to our team!
Showcase Your Relationship Skills: In your application, emphasise your ability to build strong relationships with senior stakeholders. Share specific examples of how you've influenced decision-making and guided customers through complex challenges. This is key for us at StudySmarter!
Demonstrate Your SaaS Knowledge: We’re looking for someone with a solid understanding of SaaS platforms. Make sure to mention any relevant experience you have with HR tech or global employment solutions. Show us that you know your stuff and can be a subject matter expert!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Jobgether
✨Know Your Customer Success Stuff
Make sure you brush up on your customer success knowledge, especially in the SaaS space. Be ready to discuss how you've managed complex accounts and driven retention and expansion outcomes. Prepare examples that showcase your ability to build relationships with senior executives and influence decision-making.
✨Tailor Your Success Plans
Think about how you would develop tailored success plans for clients. During the interview, share your approach to setting clear milestones and KPIs that align with customer objectives. This shows you understand the importance of measurable value realization and can apply it in real scenarios.
✨Show Off Your Collaboration Skills
Since this role involves working closely with various teams like Product, Sales, and Engineering, be prepared to discuss your experience in cross-functional collaboration. Share specific instances where you’ve resolved issues or improved customer experiences by working with different departments.
✨Be Ready for Complex Stakeholder Management
Expect questions about managing complex stakeholder environments. Prepare to talk about how you've navigated technical and business teams in global enterprise accounts. Highlight your strategies for building trust and ensuring all parties are aligned towards common goals.