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- Tasks: Oversee service delivery and manage client relationships for Workday Application Managed Services.
- Company: Join a dynamic partner company with an entrepreneurial spirit.
- Benefits: Enjoy professional growth, community outreach, and access to global opportunities.
- Why this job: Make a real impact while driving account growth and ensuring customer satisfaction.
- Qualifications: 10+ years in Managed Services or ERP Consulting, with strong Workday knowledge preferred.
- Other info: Experience a supportive environment with learning opportunities and various affinity groups.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for a Remote Service Delivery Manager. In this role, you will be responsible for overseeing the success and evolution of our Workday Application Managed Services portfolio. Your impact will extend beyond operational tasks to strategic initiatives ensuring customer satisfaction post-implementation. You will play a vital role in managing client relationships and driving account growth while maintaining high standards of service delivery and performance metrics.
Accountabilities
- Serve as the primary executive contact for AMS customers, aligning their Workday investment with business goals.
- Oversee service delivery against SLAs, analyzing data to resolve issues and achieve account health.
- Lead Monthly and Quarterly Business Reviews with client stakeholders to present performance metrics.
- Direct the resolution process for complex issues, ensuring effective long-term solutions.
- Manage revenue streams and profitability of your portfolio, forecasting budget needs accurately.
- Scope project enhancements and oversee resource allocation for effective project management.
- Support Sales teams in identifying and closing new opportunities within current client accounts.
Requirements
- 10+ years of experience in Managed Services or ERP Consulting (HCM, Finance, or Payroll).
- Strong familiarity with the Workday ecosystem is highly preferred.
- Deep understanding of ITIL best practices and experience with global delivery models.
- Proven ability in managing project budgets and revenue forecasting.
- Exceptional client-facing skills and ability to navigate complex organizational structures.
- Strong organizational skills to manage multiple workstreams effectively.
- Bachelor’s degree or equivalent; ITIL or PMP certifications are a significant plus.
Benefits
- Entrepreneurial environment fostering innovative ideas.
- Opportunities for impactful work and professional growth.
- Community outreach programs encouraging volunteer efforts.
- Learning opportunities supporting career advancement.
- Global operational presence with opportunities in various regions.
- Access to various Affinity groups for personal and professional support.
We appreciate your interest and wish you the best!
Remote Service Delivery Manager employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Remote Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its Workday Application Managed Services portfolio. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their success and client satisfaction.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience with Managed Services and ERP Consulting, especially your familiarity with the Workday ecosystem. Highlight your client-facing skills and how you've navigated complex organisational structures in the past.
✨Tip Number 4
Don’t forget to apply through our website! We use an AI-powered matching process that ensures your application gets the attention it deserves. Plus, it’s a great way to get your foot in the door with the hiring company.
We think you need these skills to ace Remote Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Remote Service Delivery Manager role. Highlight your experience in Managed Services and any familiarity with Workday, as this will catch our eye and show you understand what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've managed client relationships and driven account growth in the past.
Showcase Your Skills: Don’t forget to showcase your exceptional client-facing skills and organisational abilities. We want to see how you’ve navigated complex situations and delivered results, so be sure to include relevant examples.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. Our AI-powered system ensures your application gets reviewed quickly and fairly, so don’t miss out on this opportunity!
How to prepare for a job interview at Jobgether
✨Know Your Workday Inside Out
Make sure you have a solid understanding of the Workday ecosystem. Familiarise yourself with its features and functionalities, especially those relevant to Managed Services. This will not only help you answer technical questions but also demonstrate your commitment to the role.
✨Prepare for Client Scenarios
Think about potential client scenarios you might face in this role. Prepare examples from your past experience where you've successfully managed client relationships or resolved complex issues. This will show your ability to navigate challenges and maintain high service delivery standards.
✨Master the Metrics
Since you'll be overseeing performance metrics, brush up on key performance indicators (KPIs) related to service delivery. Be ready to discuss how you've used data analysis to improve account health and drive growth in previous roles.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to lead teams and manage resources effectively. Prepare to share examples of how you've successfully led projects or initiatives, particularly in a remote setting. Highlight your organisational skills and ability to manage multiple workstreams simultaneously.
