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For Companies At a Glance
- Tasks: Optimise service delivery and manage real-time customer demand in a dynamic environment.
- Company: Join a forward-thinking company that values collaboration and innovation.
- Benefits: Competitive salary, flexible hours, learning budget, and remote work setup.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: Experience in workforce management and proficiency in data analysis tools.
- Other info: Diverse workplace with equal opportunities and excellent career growth potential.
The predicted salary is between 32900 - 41675 £ per year.
We are currently looking for a Remote Service Analyst. In this role, you will play a critical part in optimizing service delivery and ensuring efficient staffing for customer operations. Your proactive approach and expertise in workforce management will directly impact the operational efficiency and customer satisfaction in a dynamic environment. You will manage real-time customer demand, analyze data trends, and collaborate with various teams to maintain high service levels, making this role essential to the success of customer operations.
Accountabilities
- Analyze datasets specific to your domain, identifying patterns and trends related to service performance.
- Continuously strive for improved SLAs and identify seasonality trends that might affect performance.
- Collaborate with Operations, Product, Risk teams, and domain analysts to deliver accurate service insights.
- Manage task views, routing, and short-term system changes to ensure efficient workload distribution.
- Conduct deep dives to identify issues between supply/demand and assess the service impact of proposed changes.
Requirements
- Solid background in workforce management with experience in supporting operational teams.
- Proficiency in Google Sheets / Excel and Looker for data analysis and visualization.
- Experience working with both live and historical data to identify trends and communicate insights.
- Ability to make informed decisions under pressure, considering broad customer impact.
- Excellent communication skills, both in writing and verbally, to convey complex ideas clearly.
Benefits
- Competitive salary between £32,900 to £41,675 plus stock options.
- Flexible working hours tailored to suit you and your team.
- Learning budget of £1,000 a year for continuous development.
- Provision of necessary equipment for remote work setup.
- Diverse and inclusive workplace with equal opportunities for all applicants.
Remote Service Analyst employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Service Analyst
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to workforce management and data analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Remote Service Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Remote Service Analyst role. Highlight your experience in workforce management and data analysis, as these are key to impressing us at StudySmarter.
Show Off Your Skills: Don’t hold back on showcasing your proficiency in Google Sheets, Excel, and Looker. We want to see how you can analyse data trends and communicate insights effectively, so give us examples of your past work!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to convey your ideas, especially when discussing complex topics. We appreciate good communication skills, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed quickly and fairly, ensuring you get the best chance to showcase your fit for the role with us at StudySmarter.
How to prepare for a job interview at Jobgether
✨Know Your Data
As a Remote Service Analyst, you'll be diving deep into datasets. Brush up on your data analysis skills, especially in Google Sheets and Excel. Be ready to discuss how you've used data to identify trends and improve service performance in past roles.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams like Operations and Product. Prepare examples of how you've successfully collaborated in the past. Highlight your communication skills and how you convey complex ideas clearly to different stakeholders.
✨Understand Workforce Management
Make sure you have a solid grasp of workforce management principles. Be prepared to discuss your experience in optimising service delivery and managing real-time customer demand. Think about specific challenges you've faced and how you overcame them.
✨Prepare for Pressure
In this role, you'll need to make informed decisions under pressure. Think of scenarios where you've had to assess the impact of changes quickly. Practise articulating your thought process and decision-making strategies during high-stress situations.
