At a Glance
- Tasks: Drive customer success and manage relationships for enterprise clients across Europe.
- Company: Leading recruitment platform with a focus on innovation and customer satisfaction.
- Benefits: Remote work, competitive salary, and the chance to shape customer success processes.
- Why this job: Make a real impact in the supply chain sector while working from anywhere.
- Qualifications: 5–10 years in enterprise SaaS account management and strong communication skills.
- Other info: Opportunity for career growth and to influence business outcomes.
The predicted salary is between 36000 - 60000 £ per year.
A leading recruitment platform is seeking a Customer Success Manager to drive enterprise customer success across Europe. In this remote role, you will manage customer relationships and lead onboarding and adoption efforts.
The ideal candidate has 5–10 years of professional experience, with a strong background in managing enterprise SaaS accounts and expertise in the supply chain or procurement sectors. Excellent English communication skills are required, along with potential German proficiency.
This position offers the opportunity to shape customer success processes and directly impact business outcomes.
Remote Enterprise CSM — Supply Chain Impact employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Enterprise CSM — Supply Chain Impact
✨Tip Number 1
Network like a pro! Reach out to connections in the supply chain and procurement sectors. We can leverage platforms like LinkedIn to find mutual contacts who can introduce us to decision-makers at companies we're interested in.
✨Tip Number 2
Prepare for virtual interviews by practising common questions related to customer success management. We should also be ready to discuss our experience with enterprise SaaS accounts, as this will show our expertise in the field.
✨Tip Number 3
Showcase our knowledge of the supply chain industry during interviews. We can do this by discussing recent trends or challenges and how we can help clients navigate them. This will demonstrate our passion and understanding of the sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on new openings that match our skills and interests.
We think you need these skills to ace Remote Enterprise CSM — Supply Chain Impact
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Success Manager. Highlight your experience in managing enterprise SaaS accounts and any relevant supply chain expertise. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how you can drive results for our enterprise customers. We love seeing genuine enthusiasm and a clear understanding of the role.
Showcase Your Communication Skills: Since excellent English communication skills are a must, make sure your application is clear and concise. We appreciate well-structured writing that reflects your ability to communicate effectively with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Jobgether
✨Know Your Stuff
Make sure you brush up on your knowledge of enterprise SaaS and the supply chain sector. Familiarise yourself with common challenges and solutions in these areas, as well as the specific needs of enterprise customers. This will help you demonstrate your expertise and show that you're ready to tackle their unique requirements.
✨Showcase Your Communication Skills
Since excellent English communication skills are a must, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to record yourself. If you have German proficiency, don’t hesitate to mention it and be prepared to demonstrate it if asked!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations or challenges. Think of examples from your past experience where you've successfully onboarded clients or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Understand Their Business
Research the recruitment platform and its position in the market. Understand their customer base and how they impact the supply chain. This knowledge will not only help you tailor your responses but also allow you to ask insightful questions, showing your genuine interest in the role and the company.