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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch onboarding experiences for enterprise customers across EMEA.
- Company: Join a dynamic, remote-first tech company focused on customer success and innovation.
- Benefits: Competitive salary, equity options, unlimited PTO, and a generous home office budget.
- Other info: Enjoy a high-autonomy culture with excellent opportunities for personal and professional growth.
- Why this job: Shape the future of customer onboarding while working in a fast-paced, supportive environment.
- Qualifications: Experience in implementation leadership and strong project management skills required.
The predicted salary is between 100000 - 120000 £ per year.
We are currently looking for a Manager of Dedicated Implementations in the United Kingdom. In this role, you will lead a regional implementation function responsible for delivering high-quality onboarding experiences to enterprise and mid-market customers across EMEA. You will build and manage a team of implementation specialists, ensuring customers realise value quickly and consistently as they begin using a complex, high-impact platform. Operating in a remote-first and fast-moving environment, you will combine strategic leadership with hands-on execution to improve processes, scale delivery, and enhance customer outcomes. This position requires strong cross-functional collaboration with Sales, Product, and Customer Success teams to ensure seamless alignment from pre-sales through implementation. You will also act as a key advocate for customers, shaping how onboarding experiences evolve across the region. It’s an opportunity to define and scale a critical function while directly influencing customer success and product adoption.
Accountabilities
- Lead and develop an EMEA-based team of implementation specialists supporting enterprise and mid-market customers
- Oversee end-to-end customer onboarding projects, ensuring high-quality, timely, and consistent delivery
- Define, scale, and continuously improve implementation processes and regional delivery models
- Collaborate with Sales, Product, and Customer Success teams to scope, plan, and align customer implementations
- Ensure smooth transition from implementation to ongoing customer success and adoption
- Act as a customer advocate, maintaining strong communication and engagement throughout onboarding journeys
- Identify process gaps and drive operational improvements to increase efficiency and scalability
- Support enterprise customers with complex onboarding needs, stakeholder alignment, and change management
Requirements
- Extensive experience in implementation, onboarding, or professional services leadership roles
- Proven track record of managing and scaling high-performing teams in a customer-facing environment
- Strong project and program management skills with the ability to manage complex, multi-stakeholder implementations
- Experience working with enterprise and mid-market customers in SaaS or technology environments
- Strong customer-centric mindset with excellent communication and relationship-building skills
- Ability to operate effectively in ambiguous, fast-paced, and remote-first environments
- Strong analytical and problem-solving skills with a process improvement mindset
- Experience collaborating cross-functionally with Sales, Product, Engineering, and Customer Success teams
- Comfortable working with technical products and learning complex systems quickly
- Data-driven approach to measuring success and improving delivery outcomes
- Strong coaching and leadership skills with a focus on team development
Benefits
- Competitive compensation package aligned with experience and market benchmarks (€90K–€120K / £100K–£120K base range)
- Equity participation in the company’s long-term growth
- Fully remote-first work environment across Europe with flexible location options
- Unlimited PTO with encouraged time off for rest and recovery
- Generous home office and equipment budget to support productivity
- Learning and development budget for training, courses, and conferences
- High-autonomy culture focused on ownership, quality, and continuous improvement
- Supportive and collaborative global team environment
Manager of Dedicated Implementations employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of Dedicated Implementations
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit in and contribute to their goals, especially in a remote-first environment.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Manager of Dedicated Implementations. Highlight your leadership skills and customer-centric mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Manager of Dedicated Implementations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Manager of Dedicated Implementations. Highlight your experience in leading teams and managing complex onboarding projects, as well as any relevant SaaS or technology background.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer success and your strategic leadership skills. Share specific examples of how you've improved processes or enhanced customer outcomes in previous roles.
Showcase Your Collaboration Skills: Since this role involves working closely with Sales, Product, and Customer Success teams, emphasise your cross-functional collaboration experience. Mention any successful projects where you’ve aligned multiple stakeholders to achieve a common goal.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Jobgether
✨Know Your Stuff
Make sure you understand the ins and outs of implementation processes, especially in a SaaS environment. Brush up on your knowledge about onboarding strategies and how they can impact customer success. This will show that you're not just familiar with the role but also passionate about delivering value to customers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you overcame them. Highlight your ability to develop high-performing teams and improve processes, as this is crucial for the Manager of Dedicated Implementations role.
✨Collaboration is Key
Since this role involves working closely with Sales, Product, and Customer Success teams, be ready to discuss your experience in cross-functional collaboration. Share stories that demonstrate your ability to align different stakeholders and ensure smooth transitions throughout the onboarding process.
✨Be a Customer Advocate
Emphasise your customer-centric mindset during the interview. Prepare to talk about how you've acted as an advocate for customers in previous roles, ensuring their needs are met and their voices are heard. This will resonate well with the company's focus on enhancing customer outcomes.