At a Glance
- Tasks: Manage and grow relationships with high-value clients in the fintech space.
- Company: Join a leading partner company in the payments ecosystem.
- Benefits: Competitive pay, remote flexibility, and career development opportunities.
- Other info: Collaborative culture with exposure to cutting-edge technologies and international clients.
- Why this job: Shape client strategies and drive impactful results in a fast-paced environment.
- Qualifications: 5+ years in relationship management or sales within fintech, strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Relationship Manager based in the United Kingdom. This is a high-impact client-facing role within the payments and fintech ecosystem, focused on managing and expanding relationships with strategic, high-value merchants operating in complex, high-risk environments. You will act as a trusted advisor, helping clients reduce chargebacks, optimize dispute processes, and improve overall payment performance through data-driven insights. The role requires close collaboration with internal technical, onboarding, and product teams to ensure seamless client integration and long-term success. You will be responsible for driving retention, identifying growth opportunities, and strengthening commercial outcomes across your portfolio. This position offers strong autonomy, direct exposure to senior stakeholders, and the opportunity to shape client strategies at scale. It is ideal for someone who thrives in a fast-paced, performance-driven, and relationship-focused environment.
Accountabilities
- Manage and grow relationships with Tier 1 and high-value clients, ensuring long-term satisfaction and retention.
- Lead client onboarding, coordinating with internal teams to guarantee smooth implementation and successful go-live.
- Act as a strategic advisor by analyzing client performance data and recommending tailored solutions to reduce chargebacks and improve outcomes.
- Collaborate with technical and product teams to support integrations and resolve complex client challenges.
- Identify cross-sell and upsell opportunities to drive additional revenue growth within existing accounts.
- Lead strategic discussions with client stakeholders, ensuring alignment on goals and performance expectations.
- Serve as the voice of the client internally, sharing insights to improve product and service offerings.
Requirements
- 5+ years of experience in relationship management or sales within the payments, cards, or fintech industry.
- Strong expertise in fraud prevention, dispute management, and high-risk merchant environments.
- Proven experience managing Tier 1 or enterprise-level clients with measurable success in retention and growth.
- Strong analytical mindset with the ability to interpret data and translate it into actionable client strategies.
- Excellent communication and stakeholder management skills, including experience engaging senior decision-makers.
- Structured, solution-oriented approach with strong problem-solving capabilities and attention to detail.
- Bachelor's degree or equivalent professional experience preferred.
- Deep understanding of payment processing ecosystems, chargebacks, and transaction risk mitigation.
Benefits
- Competitive compensation package aligned with experience and market standards.
- Remote-first flexibility with minimal travel requirements (approximately 10–15% across Europe).
- Opportunity to work with international enterprise clients in a fast-growing fintech environment.
- Career development opportunities within a scaling global organization.
- Exposure to cutting-edge payment, fraud prevention, and dispute management technologies.
- Collaborative, high-performance culture with strong cross-functional teamwork.
- Dynamic and impactful role with direct influence on client success and revenue growth.
Sr. Relationship Manager in London employer: Jobgether
Our partner company offers an exceptional work environment for a Senior Relationship Manager, characterised by a competitive compensation package and remote-first flexibility that allows for a healthy work-life balance. With a strong emphasis on career development and exposure to innovative fintech technologies, employees thrive in a collaborative culture that prioritises teamwork and client success. This role not only provides the opportunity to engage with high-value clients but also empowers you to shape strategies that drive significant impact in the payments ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Relationship Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Jobgether. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Sr. Relationship Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Jobgether.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Jobgether's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Jobgether
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Jobgether.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Jobgether will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Jobgether employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
