Sr Manager, Technical Support (Remote – UK)
We are looking for a Sr Manager, Technical Support in the United Kingdom. As a Senior Manager in Technical Support, you will lead and mentor a high-performing, globally distributed team of support engineers, team leaders, and managers, ensuring world-class technical assistance for complex enterprise SaaS products. You will drive operational excellence, foster a culture of collaboration and continuous learning, and act as a key liaison between customers, product, and engineering teams.
Accountabilities
Lead, mentor, and develop a team of support professionals, fostering accountability, collaboration, and continuous learning
Oversee daily support operations, ensuring coverage, workload balance, and alignment with service‑level agreements (SLAs) and key performance indicators (KPIs)
Serve as an escalation point for complex technical issues and lead incident, case, and
Sr Manager, Technical Support (Remote - UK) in London employer: Jobgether
As a Senior ML Engineer at our innovative healthcare-focused company in the UK, you will be part of a dynamic team dedicated to transforming clinical environments through cutting-edge technology. We offer a collaborative work culture that fosters creativity and professional growth, alongside competitive benefits and opportunities for continuous learning in the rapidly evolving field of machine learning. Join us to make a meaningful impact on healthcare while enjoying a supportive environment that values your contributions.
