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For Companies At a Glance
- Tasks: Drive customer success for enterprise clients and ensure they maximise platform value.
- Company: Join a fast-growing global Customer Experience organisation with a remote-first culture.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams globally and shape product direction.
- Why this job: Be a strategic partner to clients and directly influence their success and revenue growth.
- Qualifications: 6+ years in Customer Success with strong commercial and technical skills.
The predicted salary is between 60000 - 80000 £ per year.
We are currently looking for a Senior Customer Success Manager – MM/Enterprise in the United Kingdom. This role sits at the center of a fast-growing global Customer Experience organization, focused on helping enterprise and mid-market clients maximize value from a complex, high-impact HR and global employment platform. You will act as a strategic advisor to senior stakeholders, guiding customers through onboarding, adoption, expansion, and long-term success. The position combines consultative relationship management with commercial ownership, including retention and growth of key accounts. You will collaborate closely with Product, Sales, Engineering, and Operations to solve sophisticated customer challenges and shape product direction. Operating in a fully remote, async-first environment, you’ll work with distributed teams across multiple regions. This is a high-visibility role where your ability to influence, educate, and drive outcomes directly impacts customer success and revenue growth.
Accountabilities
- You will own the end-to-end success of mid-market and enterprise customers, acting as their strategic partner to ensure they achieve measurable business outcomes while expanding their use of the platform.
- Develop and maintain strong executive-level relationships across complex customer organizations, serving as a trusted advisor on strategy, adoption, and growth.
- Build tailored success plans with clear milestones, KPIs, and measurable value realization aligned to customer objectives.
- Identify expansion opportunities including upsell, cross-sell, and additional services, contributing directly to revenue growth and net retention.
- Lead onboarding, adoption, and value acceleration initiatives to ensure customers quickly realize product impact.
- Collaborate cross-functionally with Product, Sales, Engineering, Support, and Legal to resolve issues and improve customer experience.
- Translate customer insights into internal feedback loops to influence roadmap and product improvements.
- Manage complex stakeholder environments across technical and business teams in global enterprise accounts.
- Act as a subject matter expert on platform capabilities, market trends, and best practices in global employment solutions.
Requirements
This role requires a strong blend of enterprise customer success expertise, commercial acumen, and technical understanding of SaaS platforms in complex environments. 6+ years of experience in Customer Success.
Senior Customer Success Manager - MM/Ent in London employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - MM/Ent in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could land you an interview.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they help customers succeed. This way, you can showcase your knowledge and demonstrate how you can add value as a Senior Customer Success Manager.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role. Use specific examples of how you've driven customer success and growth in previous positions to make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it shows your commitment to building relationships, which is key in customer success.
We think you need these skills to ace Senior Customer Success Manager - MM/Ent in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience with enterprise clients and any specific achievements that showcase your ability to drive customer success and revenue growth.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for customer success and how your strategic advisory skills can help our clients maximise their use of our platform.
Showcase Your Collaboration Skills: Since this role involves working closely with various teams, mention any past experiences where you successfully collaborated with Product, Sales, or Engineering. We love seeing how you can bridge gaps and drive outcomes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our fast-growing team!
How to prepare for a job interview at Jobgether
✨Know Your Customer Success Stuff
Make sure you brush up on your customer success knowledge, especially in the context of enterprise and mid-market clients. Be ready to discuss how you've helped clients achieve measurable outcomes and how you can apply that experience to the role.
✨Show Off Your Relationship-Building Skills
This role is all about building strong relationships with senior stakeholders. Prepare examples of how you've developed executive-level relationships in the past and how those relationships led to successful outcomes for both parties.
✨Be Ready to Discuss Strategy
Think about how you would approach creating tailored success plans for clients. Be prepared to share your thoughts on setting clear milestones and KPIs, and how you would align them with customer objectives to drive growth.
✨Collaborate Like a Pro
Since this position involves working closely with various teams, be ready to talk about your experience collaborating cross-functionally. Share specific examples of how you've worked with Product, Sales, or Engineering to solve complex customer challenges.