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- Tasks: Lead a team to deliver top-notch onboarding experiences for enterprise customers across EMEA.
- Company: Join a dynamic tech company with a remote-first culture and a focus on innovation.
- Benefits: Competitive salary, equity options, unlimited PTO, and a generous home office budget.
- Other info: Enjoy a high-autonomy culture with excellent opportunities for personal and professional growth.
- Why this job: Shape customer success and influence onboarding experiences in a fast-paced environment.
- Qualifications: Experience in implementation leadership and strong project management skills required.
The predicted salary is between 100000 - 120000 £ per year.
We are currently looking for a Manager of Dedicated Implementations in the United Kingdom. In this role, you will lead a regional implementation function responsible for delivering high-quality onboarding experiences to enterprise and mid-market customers across EMEA. You will build and manage a team of implementation specialists, ensuring customers realise value quickly and consistently as they begin using a complex, high-impact platform. Operating in a remote-first and fast-moving environment, you will combine strategic leadership with hands-on execution to improve processes, scale delivery, and enhance customer outcomes. This position requires strong cross-functional collaboration with Sales, Product, and Customer Success teams to ensure seamless alignment from pre-sales through implementation. You will also act as a key advocate for customers, shaping how onboarding experiences evolve across the region. It’s an opportunity to define and scale a critical function while directly influencing customer success and product adoption.
Accountabilities
- Lead and develop an EMEA-based team of implementation specialists supporting enterprise and mid-market customers.
- Oversee end-to-end customer onboarding projects, ensuring high-quality, timely, and consistent delivery.
- Define, scale, and continuously improve implementation processes and regional delivery models.
- Collaborate with Sales, Product, and Customer Success teams to scope, plan, and align customer implementations.
- Ensure smooth transition from implementation to ongoing customer success and adoption.
- Act as a customer advocate, maintaining strong communication and engagement throughout onboarding journeys.
- Identify process gaps and drive operational improvements to increase efficiency and scalability.
- Support enterprise customers with complex onboarding needs, stakeholder alignment, and change management.
Requirements
- Extensive experience in implementation, onboarding, or professional services leadership roles.
- Proven track record of managing and scaling high-performing teams in a customer-facing environment.
- Strong project and program management skills with the ability to manage complex, multi-stakeholder implementations.
- Experience working with enterprise and mid-market customers in SaaS or technology environments.
- Strong customer-centric mindset with excellent communication and relationship-building skills.
- Ability to operate effectively in ambiguous, fast-paced, and remote-first environments.
- Strong analytical and problem-solving skills with a process improvement mindset.
- Experience collaborating cross-functionally with Sales, Product, Engineering, and Customer Success teams.
- Comfortable working with technical products and learning complex systems quickly.
- Data-driven approach to measuring success and improving delivery outcomes.
- Strong coaching and leadership skills with a focus on team development.
Benefits
- Competitive compensation package aligned with experience and market benchmarks (€90K–€120K / £100K–£120K base range).
- Equity participation in the company’s long-term growth.
- Fully remote-first work environment across Europe with flexible location options.
- Unlimited PTO with encouraged time off for rest and recovery.
- Generous home office and equipment budget to support productivity.
- Learning and development budget for training, courses, and conferences.
- High-autonomy culture focused on ownership, quality, and continuous improvement.
- Supportive and collaborative global team environment.
Manager of Dedicated Implementations in London employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of Dedicated Implementations in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit in and contribute to their goals, especially in a remote-first environment.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Manager of Dedicated Implementations. Highlight your leadership skills and customer-centric mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Manager of Dedicated Implementations in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager of Dedicated Implementations role. Highlight your experience in leading teams and managing complex onboarding projects, as this will show us you understand what we're looking for.
Showcase Your Customer-Centric Mindset: We want to see how you've put customers first in your previous roles. Share specific examples of how you've improved customer experiences or driven successful outcomes, especially in a SaaS or tech environment.
Highlight Cross-Functional Collaboration: Since this role involves working closely with Sales, Product, and Customer Success teams, make sure to mention any relevant experience you have in collaborating across departments. We love seeing teamwork in action!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Jobgether
✨Know Your Stuff
Make sure you understand the ins and outs of implementation processes, especially in a SaaS environment. Brush up on your knowledge about onboarding experiences and how they impact customer success. This will help you speak confidently about how you can lead a team to deliver high-quality results.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing and scaling teams. Think about specific situations where you’ve successfully led a project or improved a process. This will demonstrate your ability to combine strategic leadership with hands-on execution, which is crucial for this role.
✨Emphasise Collaboration
Since this role requires cross-functional collaboration, be ready to discuss how you've worked with Sales, Product, and Customer Success teams in the past. Share stories that illustrate your ability to align different stakeholders and ensure smooth transitions during implementations.
✨Be a Customer Advocate
Highlight your customer-centric mindset by discussing how you’ve maintained strong communication and engagement with clients during onboarding. Prepare to talk about how you’ve identified process gaps and driven improvements to enhance customer outcomes, showing that you truly care about their success.