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- Tasks: Lead the design strategy for digital platforms and human services, shaping user experiences.
- Company: Join a forward-thinking company at the forefront of service design innovation.
- Benefits: Enjoy a competitive salary, remote work, and generous annual leave.
- Other info: Collaborative culture with opportunities to mentor and grow a high-performing design team.
- Why this job: Make a real impact by designing integrated human-AI experiences in a dynamic environment.
- Qualifications: 10+ years in design with leadership experience; expertise in UI/UX and service design required.
The predicted salary is between 85000 - 85000 £ per year.
This senior leadership role sits at the intersection of product, service, and experience design, with responsibility for shaping how digital platforms and human-led services work seamlessly together. You will define and lead the overall design vision, ensuring consistency across UI/UX, service design, and research practices. The role combines strategic leadership with hands-on contribution, requiring you to actively shape key design decisions while building a high-performing team. You will establish foundational design systems, standards, and methodologies that guide cross-functional teams across multiple product areas. A key focus is designing integrated human-AI experiences that enhance operational efficiency and user outcomes. This is a highly influential position, working closely with product, engineering, and operations leadership in a fast-evolving, technology-driven environment.
Accountabilities
- Define and lead the end-to-end service and product design strategy across digital platforms and human service touchpoints.
- Build, own, and evolve a scalable design system, including interaction patterns, UI components, and accessibility standards.
- Lead the design of integrated human-AI service experiences, mapping full customer journeys and key interaction moments.
- Partner closely with product managers to influence domain-specific design decisions and ensure strong design quality across teams.
- Establish and scale product research practices that inform product strategy and decision-making across multiple domains.
- Participate in platform-level governance, ensuring design alignment with product, engineering, and operational teams.
- Recruit, lead, and mentor a small but high-impact design team across UI/UX, service design, and research functions.
Requirements
- 10-12 years of experience in product, service, or experience design, including 3-4+ years in leadership roles.
- Proven ability to build and lead multidisciplinary design teams while remaining hands-on in design work.
- Strong expertise across UI/UX, service design, and product research, with the ability to operate across all three.
- Experience designing end-to-end service experiences that integrate digital products with human service delivery.
- Background in enterprise B2B environments, ideally within regulated or complex industries.
- Demonstrated experience building or owning design systems used across multiple products or platforms.
- Strong understanding of user-centred design, accessibility standards (WCAG), and inclusive design principles.
- Experience working with AI-enabled or automation-driven products, including human-AI interaction design (strong advantage).
- Excellent communication and stakeholder management skills, with the ability to influence senior product and engineering leaders.
- Collaborative, structured, and highly accountable approach to leadership and decision-making.
Benefits
- Competitive annual salary of £85,000 plus company benefits.
- Fully remote working model within the United Kingdom.
- 25 days of annual leave plus.
Head of Service Design in London employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Design in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the design field and let them know you're on the hunt for a Head of Service Design role. Attend industry events or webinars to meet new people and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design, UI/UX, and product research. Make sure it’s easy to navigate and showcases your ability to lead and innovate in design.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of human-AI interactions and design systems. Be ready to discuss how you’ve successfully led teams and influenced design decisions in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Head of Service Design in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Service Design role. Highlight your experience in product, service, and experience design, and show how your skills align with our vision at StudySmarter.
Showcase Your Leadership Skills: Since this is a senior leadership position, don’t forget to emphasise your experience in building and leading multidisciplinary teams. Share specific examples of how you've influenced design decisions and fostered collaboration in your previous roles.
Demonstrate Your Design Expertise: We want to see your strong expertise across UI/UX, service design, and product research. Include relevant projects in your application that showcase your ability to create integrated human-AI experiences and your understanding of user-centred design principles.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Jobgether
✨Know Your Design Vision
Before the interview, take some time to clearly define your design vision. Think about how you would shape the end-to-end service and product design strategy for the company. Be ready to discuss specific examples of how you've successfully integrated UI/UX and service design in your previous roles.
✨Showcase Your Leadership Skills
This role requires strong leadership, so prepare to share your experiences in building and mentoring design teams. Highlight instances where you’ve led multidisciplinary teams and how you’ve maintained a hands-on approach while driving design quality across projects.
✨Demonstrate Your Understanding of Human-AI Interaction
Given the focus on designing integrated human-AI experiences, brush up on your knowledge of AI-enabled products. Be prepared to discuss how you would approach mapping customer journeys that include both digital and human service touchpoints, showcasing your understanding of user-centred design principles.
✨Prepare for Stakeholder Management Questions
Expect questions about your communication and stakeholder management skills. Think of examples where you influenced senior leaders or collaborated with product and engineering teams. This will show that you can navigate complex environments and ensure design alignment across various functions.