Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong relationships with enterprise customers and guide them through their journey.
- Company: Join a high-growth, AI-driven tech company focused on customer success.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Why this job: Shape customer success in a fast-paced environment and make a real impact.
- Qualifications: Experience in customer success and strong relationship-building skills.
- Other info: Be a founding member of the EMEA team and drive innovation.
The predicted salary is between 36000 - 60000 £ per year.
This role offers a unique opportunity to shape and scale customer success across a high-growth, AI-driven technology environment. As a founding member of the EMEA customer success team, you will own the full enterprise customer lifecycle, from onboarding to renewal and expansion. You will act as a trusted advisor to technical and executive stakeholders, ensuring customers maximize value and achieve their business goals. Working in a fully remote and collaborative environment, you will combine technical fluency, strategic thinking, and relationship-building to drive long-term partnerships. Your impact will directly influence customer satisfaction, retention, and revenue growth. This role is ideal for someone who thrives in fast-paced settings and is passionate about innovation, customer advocacy, and operational excellence.
Accountabilities:
- Build and maintain strong, trusted relationships with enterprise customers, proactively understanding their goals, challenges, and success criteria.
- Own the full customer journey, including onboarding, adoption, renewals, and expansion, ensuring consistent value realization.
- Drive engagement and product adoption through strategic success plans, enablement sessions, and regular business reviews.
- Act as the primary customer advocate internally, influencing product direction and championing customer needs across teams.
- Serve as a product expert, educating customers on best practices and guiding them to maximize platform value.
- Manage customer communications, ensuring clarity, professionalism, and alignment across stakeholders.
- Identify growth opportunities and partner with sales and leadership teams to support.
Enterprise Customer Success Manager, EMEA in London employer: Jobgether
Contact Detail:
Jobgether Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current employees in the company you're eyeing, especially those in customer success roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's products and recent developments. Show us that you’re not just another candidate; demonstrate your passion for their mission and how you can contribute to their success.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and driven customer success in the past. We want to hear about your impact and how you can replicate that in this new role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it shows us that you’re genuinely interested in joining the team.
We think you need these skills to ace Enterprise Customer Success Manager, EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Enterprise Customer Success Manager role. Highlight your experience in customer success, relationship-building, and any relevant technical knowledge to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our team. Be sure to mention specific examples of how you've driven customer satisfaction and retention in the past.
Showcase Your Communication Skills: As a Customer Success Manager, clear communication is key. In your application, demonstrate your ability to convey complex ideas simply and effectively. This will help us see how you can manage customer communications and build strong relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Jobgether
✨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of customer success. Understand the full customer lifecycle and be ready to discuss how you would manage onboarding, adoption, renewals, and expansion. This will show that you’re not just familiar with the role but also passionate about driving customer value.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in the past. Think about specific challenges you’ve helped them overcome and how you’ve acted as a trusted advisor. This is crucial for the Enterprise Customer Success Manager role, so make sure your stories highlight your ability to connect with both technical and executive stakeholders.
✨Demonstrate Your Technical Fluency
Since this role is in an AI-driven technology environment, be ready to discuss your technical skills and how they relate to customer success. Familiarise yourself with the company’s products and think about how you can help customers maximise their use of these tools. Showing that you can bridge the gap between tech and customer needs will set you apart.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential customer challenges and how you would address them. Practising these scenarios will help you articulate your strategic thinking and operational excellence, which are key for thriving in a fast-paced setting.
